Sales Coordinator - Courser : Job Details

Who we arePTG is a leading Managed Services Provider (MSP) located in Greenville, SC with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.Sales Account AdministratorPTG is looking for a Sales Account Administrator to join our team. The Sales Account Administrator will support the sales team by managing customer accounts, processing orders, ensuring compliance with sales policies, and maintaining accurate records. This role requires strong organizational skills, attention to detail, and excellent communication abilities. The Sales Account Administrator will serve as a liaison between the sales team, customers, and other internal departments, ensuring a seamless experience for clients.Your day to dayManage and maintain customer account information, ensuring all details are up to date.Address customer inquiries regarding orders, products, and services in a timely and professional manner.Develop and nurture relationships with customers to ensure satisfaction and retention.Process sales orders, ensuring accuracy and timely fulfillment.Track orders from initiation through delivery, ensuring all documentation is complete and compliant with company policies.Coordinate with the logistics, finance, and production teams to ensure smooth processing and delivery of customer orders.Assist the sales team with preparing quotes, proposals, contracts, and presentations.Maintain and update sales databases, including CRM systems, with client information, sales activities, and follow-ups.Generate regular reports on sales metrics, customer trends, and account status for sales leadership.Schedule meetings, calls, and demos between the sales team and potential or existing clients.Coordinate internal and external communication related to sales activities, ensuring all stakeholders are informed.Provide support for sales events, promotions, and marketing initiatives.Ensure all sales transactions comply with company policies and regulatory requirements.Prepare and maintain documentation related to customer orders, contracts, and service agreements.Identify and resolve customer issues related to sales orders or product/service inquiries.Collaborate with the sales team to troubleshoot and resolve discrepancies or complaints.Your experienceBachelor's degree in business, sales, marketing, or a related field (preferred).1+ year(s) of experience in sales support, account management, or administrative roles.Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).Experience with CRM software (e.g., Salesforce) and ERP systems.Strong verbal and written communication skills.Excellent organizational and multitasking abilities.High attention to detail and accuracy in work.Ability to work collaboratively in a team environment.What we do for youAt PTG we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.Benefit HighlightsCompetitive benefits package, including medical, dental, vision, and life insurance401k matchUnlimited Approved PTO after one year (2 weeks your first year)10 Holidays including your Birthday and a Floating Holiday!Gym reimbursementAmazon Prime reimbursement40 Hours for Volunteer TimePaid Maternity and Paternity leavePaid certificationsLearning and development programs