Sales Coordinator - Coury Hospitality : Job Details

This position supports directly to the Sales Manager, Director of Sales and General ManagerServe as first point of contact for leaders in the Sales and Executive office.Manage sales office phone lines and distributing calls as neededDistribute leads accordingly via CI/TY, Cvent, Starcite, direct, etc.Prepare daily, weekly and monthly CI/TY reporting as needed.Manage Group Resumes and Distribution of EO's including collecting resume detail questions from the group contact, managing group rooming list, creating EO's and distributing the list to the managers of items due, offering follow up of items to be completed, preparing and distributing final documents to appropriate hotel managers.Manage turnover process for Sales Managers to include reviewing accuracy in CI/TY with signed contract agreement and completing the turnover to the appropriate hotel managers.Assist with special arrangements with groups such as transportation, décor, amenities, activations, etc.Assist with communications to VIP guests on a daily basis to include Business Travel Guests and preparing special delighters accordingly.Assist with preparation of customer events, sales calls, etc.Assist in making reservations for group/hotel guests.Set up accurate billing for each group and individual clients.Enter pertinent information into Sales, POS and Event Management systems.Regularly assist in booking individual reservations that fall into special rate categories.Run group reports through our sales system and continually maintain group bookings in property systems.Manage expenses reports as needed.Provide administrative assistance to Sales team and the Executive Office.Manage office supplies inventory.Fulfill additional duties as needed.RequirementsRequirementsPrevious knowledge of CI/TY is required.Previous roles as SME and Reporting Rockstar is a plus.This position will have access to confidential information, and it is imperative that this individual maintain confidentiality at all times.Polished and professional appearance and demeanor in person, online and via phone.Excellent communication skills both written and verbal.Ability to provide customer service that is above and beyond for customer satisfaction and retention.Proficient in MS Excel, Word, PowerPoint; comfortable with learning new software and systems.Highly organization skills and strong attention to detail.Ability to handle stressful situations and deadlines.Bilingual and luxury hotel experience a plus but not required.2 years of experience in hospitality, administrative assistance, clerical services, or related professional area or 2-year degree from an accredited university Business Administration or Hotel and Restaurant Management.