Sales Coordinator - Atrium Hospitality : Job Details

Hotel:East Peoria Embassy SuitesSales CoordinatorFull timeAtrium SPIRIT - where teamwork, passion and appreciation ignite service excellenceCome join us at the East Peoria Embassy Suites!East Peoria Embassy Suites is seeking aSales Coordinatorto provide a wide range of hotel administrative support that would enable the property sales and event managers to focus on revenue generating activities. This position offers opportunities for career growth, competitive compensation, and the chance to be part of a positive and innovative hospitality team.What You Will Do:Support sales team by greeting visitors, answering phone calls (to include customer and brand call center reservations as well as general hotel inquiries), intaking and processing incoming lead information, handling reservation requests, researching group billing inquiries, gathering data as needed, compiling reports, maintaining files, and preparing correspondence.Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers, including but not limited to making reservations at the customer's request.Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts, and making individual rooming list reservation changes.Assist property managers with sales duties as needed including, but not limited to, initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the hotel's assigned Lead Analyst for distribution per our internal protocols.Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed.Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings.Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.Maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels. This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media.Participate in Sales Department meetings.Provide additional administrative assistance as directed.Complete any and all other work as required to complete the primary purpose of the position.Bring Your Experience:Minimum one (1) year of experience in customer service or clerical experiencePreferred Prior Experience:Prior hotel sales office experience, particularly working in a fast-paced environmentRequired Education:High School diploma or equivalentPreferred Education:Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related majorRequired Technology:Proficient in Microsoft OfficePreferred TechnologyExperience with Sales System (Delphi.fdc or CI/TY) and QnQAtrium Hospitalityis an innovative hotel management company that goes above and beyond, showcasing our unique Atrium SPIRIT! We are passionate about making a positive impact in the lives of our guests, our associates, and our local communities. Our vibrant team of purpose-driven hospitality enthusiasts is dedicated to embracing individual strengths, nurturing personal ambitions, and inspiring professional opportunities.We manage an award-winning diverse collection of both independent hotels and well-respected brands across the country. A career with us is a boundless journey enriched by appreciation, teamwork, and travel incentives! Our valued associates are part of an extended family, united in the shared pursuit of service excellence.We are Atrium Proud!Atrium SPIRIT- where teamwork, passion and appreciation ignite service excellenceWhen you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:Daily PaySignificant Travel Discounts on Marriott and/or Hilton properties401k PlansMedical InsuranceOther property specific benefitsPlus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.Notice of candidate Privacy Rights: