Sales Coordinator - Sheraton Augusta Hotel : Job Details

Summary: Plans and administers sales policies and programs to foster and promote hotel patronage, banquet room rental and loyalty to the brand and to Core Hotels LLC hotels.

Skills and Specifications:

• Friendly personality
• Excellent interpersonal and communication skills
• Organized
• Ability to work well under pressure
• Works independently and as part of a team
• Ability to accurately record information
• Enjoys working with and helping people
• Accountable
• Maintains a professional manner with guests, employees, managers, etc.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintain complete knowledge of any and comply with all Newport Group Inc, franchise and hotel/department policies and procedures.
• Review daily status of business, schedules, priority assignments, booking and all information pertinent to the department operation
• Work with minimal supervision
• Ensure that all incoming calls are answered in 3 rings with the proper greetings and telephone etiquette.
• Greet scheduled visitors
• Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
• Accurately report month-end, year to date room night and revenue accounts on GRC for revenue increasing opportunities and possible action plans
• Actively solicit and book business following hotel standards
• Suggestively sell hotel features and benefits to meet clients needs and maximize revenues
• Attend and participate in monthly, weekly, or daily departmental meetings as well as weekly revenue management meetings.
• Adhere to all accounting policies regarding billing procedures for clients
• Welcome group contacts upon arrival at check-in and/or function and ensure guest satisfaction
• Establishes client base of organizations, associations, and corporate businesses through inside sales effort
• Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
• Conducts tours of the hotel and banquet facilities and entertains qualified potential clients, manages walk-in traffic.
• Contact clients after scheduled booking/function to ensure guest satisfaction and to solicit repeat business
• Maintain up-to-date traces on all accounts
• Consults newspapers, trade journals, and other publications to learn about contemplated conventions and social functions and events.
• Maintain accurate computer information on all new and ongoing leads and accounts, including solicitation efforts.

• Any other duties reasonably assigned by the supervisor.

• Special Projects may be assigned by management.

Computer Skills

• To perform this job successfully, an individual must have the ability to operate the locations Property Management System (PMS) , Property Specific Sales program (ex Delphi, Sales & Events), and Microsoft Office.

Attendance/Punctuality

• Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meeting and appointments on time.

Dependability

• Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, and completes tasks on time or notifies appropriate person with an alternate plan.

Adaptability

• Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, and able to deal with frequent change, delays, or unexpected events.

Diversity

• Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.

Safety and Security

• Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand the for several hours at a time; walk the dining room and/or lounge, use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee is frequently required to reach with hands and arms. The employee occasionally is required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Scheduling & Transportation Requirements:

• Must be able to work weekends and holidays if needed although not required to in a normal week.
• Employees are responsible for their own transportation to and from work.