Sales Representative - Shoe Carnival : Job Details

Ability to provide world class customer support by adopting and meeting Shoe Carnival's Corporate Core Customer Service Goals.

Does the idea of being part of a team that manages a shoe store on wheels while driving to various customer worksite locations excite you? Do you have a CDL license or are you open to obtaining one with company training? Ever get bored with the same work tasks and want to be able to meet new businesses and customers?

The Sales Representative is part of the Rogan's Shoes Safety Footwear Program (SFP) team, traveling to SFP Accounts in company-owned box trucks for the purpose of selling safety footwear to the customer's employees.

.

• Travels with Work Truck Account Manager to SFP customer worksites to sell safety footwear to customer's employees. Will routinely operate company owned box-truck.
• Provides outstanding customer service, collaborating with internal teams to ensure client satisfaction, provide support and guidance, resolve issues and identify opportunities for upselling and cross-selling through all channels, onsite, instore and online.
• Assists with SFP product inventory levels in warehouse and ensures daily/weekly replenishment of product takes place, may also prepare special products requests for scheduled visits.
• Uses CRM (Kiosk) to document and keep current all account and daily visit details.
• During the sales process collects money from customers, makes change, and records transactions, may also make deposits when necessary.
• Assists accounts with their employee eligibility needs through consultation and technology
• In partnership with Work Account Manager, monitors the maintenance and repair of assigned truck and any corporate vehicle, to include cleaning and scheduling of required servicing, etc.
• Inspects the truck pre- and post-trip. Reports maintenance needs to SFP Leadership.

Requirements:

• High school diploma or GED required, retail experience preferred.
• Basic computer, math, and financial skills are necessary.
• Must be 21 years of age and must be able to carry a current and valid Class A or B driver's license with air brake endorsement within 3 months. Company training provided.
• Drivers must have clean Motor Vehicle Record (MRV), and both the driver & team member must be able to pass basic criminal background check and required drug screening prior to conducting delivery service.
• Must be able to keep current on all Federal Motor Carrier Safety Administration (FMCSA) criteria.
• Strong communication, relationship-building, and problem-solving skills are essential for success in this role.
• Excellent time management skills.
• Strong conflict resolution and customer service skills.
• Ability to maintain confidentiality and convey a positive professional image.
• Ability to work flexible schedules including nights, weekends, and holidays with occasional overnight travel.

Physical Requirements:

• This job operates in a work truck environment with fluctuating temperatures based on outside weather conditions and may work outdoors while loading, unloading, and selling inventory. Non-travel days may be spent in a distribution center/warehouse environment. This role routinely operates an enclosed box truck and uses standard equipment such as a computer, telephone, scanner, pallet jack, box cutter, hand truck, step stool, measuring device, POS register, and wireless PDT.
• Ability to communicate with customers, leadership, and other associates.
• Frequent periods of sitting, standing, and walking.
• Frequent periods of bending, squatting, reaching, and twisting to place or obtain merchandise.
• Must be able to lift and carry up to 70 pounds occasionally, 50 pounds frequently, and up to 30 pounds continuously.

• Ability to perform push/pull movements.
• Ability to view shoe sizes, colors, shoe labels, case labels, scanners, receipts, POS registers, and be aware of surroundings as related to customers and safety.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

• Competitive Pay
• Paid Time Off (Vacation & Sick Time)
• Comprehensive Medical, Dental, & Vision Benefits
• Flexible Spending Accounts
• Life, Disability, and Voluntary Benefits
• Fitness Membership Discounts
• Employee Assistance Program
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Employee & Family Discounts
• Relocation Opportunities