Summary: Solicits business for Thermoforming products Essential Duties and Responsibilities:
- Develops leads by identifying prospective customers based on information from CRM, management, established customers, newspapers, business directories, industry ads, tradeshows, websites, and other sources
- Prepares sales promotions and emails to be sent to prospective customers
- Researches and contacts current accounts and prospective businesses, identifies the decision maker, interviews decision maker, and performs needs assessment
- Delivers sales presentations to clients
- Explains methods of reproduction
- Quotes pricing and negotiates customer contracts
- Submits formal bids for approval
- Negotiates and closes deals with clients
- Forecasts sales activities on assigned accounts
- Enters new customer data and other sales data for current customers into the CRM database
- Works with clients and Project Coordinators to identify and define requirements, scope and objectives of new and revised projects
- Monitors project execution and completion with internal staff
- Communicates status of projects to customers and works to meet deadlines
- Develops and maintains professional relationships with customers and works to grow accounts
- Monitors customer project progress, helps to address issues as they arise, and communicates this information appropriately to the client, Project Coordinator and/or other staff as necessary
- Provides support to internal staff regarding the product quality expectations of the client; knows what is acceptable and what is not acceptable form the customer's perspective
- Anticipates client's expectations and feedback and is prepared to respond
- Investigates and works to resolve customer problems/issues/concerns with Project Coordinators and other internal staff
- Escalates customer problems/issues/concerns to supervisor when appropriate
- Attends tradeshows as needed
•Understands, embraces and exhibits company values•Maintains a positive attitude and acts as a role model •Knows when to escalate a situation and to whom•Understands client requests and handles with the appropriate amount of urgency•Communicates clearly and professionally through all means of correspondence to both clients and internal staff•Works constructively as a team and efficiently independently as required•Handles stressful situations with composure, control and compassion for others•Complies with the companies safety policies and procedures and notifies supervisor of any safety violations or hazards in the workplace. •Other duties as assigned by direct supervisor or management teamFood Safety ResponsibilitiesAll employees are required to report any food safety and quality issues immediately to the Supervisor/Manager of their area or a directly to a member of the Quality department.Employees in Supervisory, Managerial, Director or Executive level and/or in the Quality department are required to report and act on all food safety and quality problems reported by plant personnel.Employees in Supervisory, Managerial, Director or Executive level and/or in the Quality department are required to determine training requirements for personnel for their departments.Competencies: To perform the job successfully, an individual should demonstrate the following competencies:•Interpersonal Skills - Listens to others without interrupting and remains open to others ideas•Quality Management - Looks for ways to improve and promote quality.•Organizational Support - Follows policies and procedures and supports organization's goals and values•Ethics - works with integrity and ethically. Upholds organizational values.•Adaptability - Adapts to changes in the work environment and is able to deal with frequent changes, delays, or unexpected events•Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternate salutation. Works well in group problem solving situations•Customer Service - Manages difficult or emotional internal and external customer situations and responds promptly to customer needs•Oral Communication - Speaks clearly and persuasively in positive or negative situations. Demonstrates group presentation skills.•Written Communication - Writes clearly and informatively. Able to read and interpret written information including numerical data, technical information and blue prints or designs.•Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to other's views. Gives and welcomes feedback. Contributes to building a positive team environment•Business Acumen - Understands business implications of decisions. •Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Includes appropriate people in decision-making process as needed•Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Develops action plans.•Professionalism - Approaches others in a tactful manner. Treats others with respect and consideration regardless of their status or position•Safety and Security - Observes safety and security procedures and reports potentially unsafe conditions•Self-motivation - Sets and achieves challenging goals. Demonstrates persistence and overcomes obstacles•Innovation - Displays original thinking and creativity. Meets challenges with resourcefulness. Develops innovative approaches and ideas.•Technical Skills - Demonstrates the required technical skills for the positon and is willing to share expertise with others•Project Management - Develops project plans and sees them through to completion•Software Proficiency - Able to utilize software programs and phone apps for efficient communication and data storage and sharing.Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Computer Skills •Good knowledge of Windows based computer software programs including Microsoft Word, Excel, PowerPoint and Outlook. •Experience with CRMs (Hub Spot preferred)Education, Knowledge and/or Experience•Bachelors degree from a college or university in the field of sales, marketing or business•3 or more years related experience in a manufacturing setting; or equivalent combination of education and experience.•1 or more years plastics packaging operations, customer service or sales experience preferred Language Skills •Ability to read, analyze, and interpret common financial reports, general business periodicals, professional journals, technical procedures, or governmental regulations and/or legal documents. •Ability to effectively present information and respond to questions from customers and/or employees, managers and vendors •Ability to write reports and business correspondence Mathematical Skills •Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals•Ability to compute rate, ratio, and percent and to draw and interpret graphs Reasoning Ability •Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists •Ability to interpret an extensive variety of financial information and technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.•While performing the duties of this Job, the employee is regularly required to use hands/arms to finger, handle, reach or feel to operate technology•Ability to communicate by talking with and hearing co-workers and customers•The employee is frequently required to stand, walk and sit to perform work. •Specific vision abilities required by this job include close vision, color vision and ability to adjust focus to operate technology, present materials, read reports, and generate accurate information.•Occasionally lift and/or move up to 25 pounds•Operate a vehicle to drive to/from offsite meetings with a valid drivers licenseWork Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.•While performing the duties of this Job, the employee is exposed to a normal office environment.•When in the plant or customer facilities, the employee is exposed to moderate noise from the facilities machines or possibly loud noise from customer facilities.
