Sales Specialist - DigitalC : Job Details

Position: Full Time, Hourly

Job Title: Sales Specialist

Reports to: Head of Customer Experience

Supervises: N/A

Location: Cleveland, OH

DigitalC is a leading nonprofit technology social enterprise headquartered at the MidTown Tech Hive in Cleveland, Ohio's Hough neighborhood. Our journey began in 2015 with a singular focus: bridging the digital divide through digital skills training. Over the years, we have evolved into a dynamic force, refining our vision and mission to lead the way in ensuring an equitable digital future. Our vision is bold yet powerful: we aim to change the world one connection at a time. We achieve this by providing superior internet access, fostering accessible community spaces, and delivering tailored technology training. At the heart of our mission is the deployment of a premier, state-of-the-art network that is not only affordable and reliable but also sustainable. We are on a mission to bridge the digital dividefor good.

Job Summary:

We are seeking a Sales Specialist to focus on generating subscribers for Canopy, DigitalCs premier wireless internet service. The ideal candidate will engage in high-volume outbound calling, community outreach, and market research to identify and convert potential customers. They will work closely with the Customer Experience and Installation teams to ensure new subscribers are fully informed of installation requirements and service details. The ability to handle customer concerns and schedule installations efficiently is critical in this role.

Responsibilities:

• Contact potential customers from a provided list to introduce Canopys wireless internet services and schedule installations.
• Conduct high-volume outbound calls to follow up on leads generated from marketing campaigns and community outreach.
• Utilize sales tools such as HubSpot Leads List with Serviceability Score (Serviceability Tool) to prioritize high-scoring leads.
• Engage in strategic community outreach to promote DigitalC's services, including attending local events, door-to-door outreach, and partnerships with local organizations.
• Conduct basic market and competitor research to understand customer needs and position Canopy as the best solution.
• Build rapport with potential customers, explain service benefits, and address any concerns or objections.
• Guide customers through the process of signing up for Canopys internet service, ensuring they are fully aware of installation requirements and what to expect during the installation process.
• Proactively schedule installations and coordinate with internal teams to ensure timely service delivery.
• Address customer concerns to reduce last-minute cancellations and improve conversion rates.
• Provide excellent customer service to maintain customer satisfaction and foster long-term relationships.
• Meet or exceed sales targets by driving new subscriber growth through both direct outreach and follow-up activities.
• Track sales activity, customer interactions, and outcomes in HubSpot and provide regular reports to the Sales Manager.

Qualifications:

• High school diploma or equivalent.
• Proven experience in sales, preferably in a wireless internet service or telecommunications setting.
• Strong phone communication skills and comfort with high-volume outbound calling.
• Familiarity with sales tools such as HubSpot and other CRM systems.
• Ability to effectively manage customer relationships and handle objections.
• Self-motivated with a goal-oriented mindset and a track record of meeting or exceeding sales targets.
• Basic knowledge of market research and competitor analysis.

Preferred (but not required):

• Associates or Bachelors degree in business, marketing, communications, or a related field.
• Certifications or training in sales, customer service, or CRM software (e.g., HubSpot).

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and flexible work arrangements.
• Opportunities for professional development and career growth.

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.

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