Salesforce Administrator - Harris Computer Systems : Job Details

Job Duties and Responsibilities

* Maintain SFDC partnership and platform including renewal management and negotiations

* Meet with decision makers, system owners and end users to define business, financial and operation requirements, and system goals

* Identify and resolve system issues and escalations

* Identify, plan, and implement new SFDC features and functions in response to business needs and because of new SFDC versions

* Conduct new employee orientation and ongoing training sessions on SFDC to promote and support standard business practices, operations, and adoption

* Perform tests, including end-user reviews; for modified and new systems, and other post implementation support

* Develop and document all proposed changes to current workflow, in order to optimize processes within the organization

* Research available applications for extension and improvement of Salesforce capabilities

* Perform data management, including importing, exporting, and maintaining data integrity

* Create and maintain reports and dashboards to help users and executives gain insights

* Manage tool security and compliance requirements to ensure the protection of customer and business data

* Make updates to approval workflows (as defined by sales/operations leaders)

* Make updates to sales workflows and processes (as defined by sales/operations leaders)

* Provide reporting and analytics (as needed/defined by sales/operations leaders)

* Make updates to Conga Contracts for SFDC and Conga Sign (as defined by sales/operations leaders)

* Make updates to sales orders and quote templates (as defined by sales/operations leaders)

* Maintain and support SFDC integrations to other MEDHOST systems

* Perform user profiling, management, and terminations

Job Requirements

* A bachelor's degree preferred

* 1-3 years experience with Salesforce administration and proof of certification required

* Microsoft Office Suite - proficiency in Excel is a must, advanced skills desirable

* Experience with data improvement and migration a plus