Salesforce Business Analyst - Infosys BPM : Job Details

Role : Salesforce Business Analyst

Location : Sunnyvale, CA (onsite)

Mode : Full Time

Qualifications, Experience, and Required Skills

Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

• Experience Level: Senior-Level (8+ years of relevant experience), including 6-8 years specifically in business analysis within legal technologies. Experience working in large Enterprise engagements and proven successful experience with Fortune 10 companies. Experience working with multiple teams and multiple tracks (Development, Testing, Data, Business, External System Teams, etc.). Experience working with multiple teams and multiple tracks (Development, Testing, Data, Business, External System Teams, etc)

• Legal Technology Proficiency: Demonstrated experience with legal solutions and platforms, including Enterprise Legal Case Matter Management, eBilling, and Legal Data Security. Experience on Litify and Salesforce is a must and other legal platforms such as Team Connect. Good understanding of Salesforce platform and having helped organizations by implementing an Enterprise Legal Management (ELM) solution is the most important experience in my opinion. The person should know what the key priorities are, what are some of the potential issues, what could potentially go wrong, what the best practices are and with that knowledge, how he/she could guide the team.

Ability to map requirements with what the product has and understand configuration aspects. Communicate with the team on config requirements.

• Technical Skills: Proficiency in agile methodologies, JIRA, and related project management tools. Ability to create and manage user stories, process flow diagrams, and technical documentation. Understanding and experience of how to document key technical requirements regarding security, field information data, overall system interaction requirements. Understand product roadmap, impact because of changes, understand configuration/customization aspects…

• Project Management & Collaboration: Proven experience in managing large projects and coordination with different teams, including UAT and status updates. Experience working with multiple teams and tracks (Development, Testing, Data, Business, External Systems) in large enterprise engagements. Ability to discuss and collaborate with business on overall requirements, additional requirements, impact analysis and communicating new requirements and change impact to the team. Collaborating with Litify and working together as a team to bring in the best value for Apple.

Problem-Solving & Communication: Excellent problem-solving, communication, and interpersonal skills. Proven ability to quickly learn and understand complex topics and technologies.

Job Description/ Key Responsibilities:

Solution Design & Salesforce Expertise: Lead solution design with extensive knowledge of Salesforce Tech Architecture, particularly in Litify and Team Connect configuration and development. Implement and guide Enterprise Legal Management (ELM) solutions, ensuring best practices and addressing potential issues.

Legal Matter Management & Integration: Apply strong expertise in ELM and legal matter management processes. Utilize knowledge of integration platforms such as SAP, Jira, Tableau, etc. to enhance workflows.

Requirements Gathering & Documentation: Gather and document requirements from legal business teams and stakeholders. Create comprehensive documentation including use cases, user stories, Business Requirement Documents (BRD), class diagrams, Entity-Relationship (ER) diagrams, and sequence diagrams.

Technical & Functional: Prepare detailed Technical Requirement documents and user stories for sprint development. Conduct requirement analysis and impact analysis. Understanding and experience of how to document key technical requirements regarding security, field information data, overall system interaction requirements. Prepare detailed Technical Requirement documents based on industry best practices and common approaches to fulfill business technical requirements. Requirement Analysis and Design Requirement Analysis Document Impact Analysis Document Requirements. Prepare detailed Technical Requirement documents based on industry best practices and common approaches to fulfil business technical requirements

Requirement Analysis and Design Requirement Analysis Document Impact Analysis Document Requirements. Should be able to provide details and initial validation of features that have been developed by the implementation team before a demo is given to business.

Collaboration & Communication: Collaborate with legal teams and stakeholders to define and document business requirements. Communicate effectively with senior stakeholders to understand objectives and propose technology improvements. Facilitate workshops and training sessions. Collaborate with Legal business operations team to gather requirements.

Project Management & Testing: Assist with project management tasks such as task updates, report generation, and overseeing the implementation of new technologies and systems. Create user guides, FAQs, and technical documentation. Test business processes, recommend improvements, and address queries from developers and QA teams.

Business Process Analysis: Analyze and document new or changing product functionalities. Review security, field data, and system interaction requirements. Use data modeling techniques to identify and address problems.

Technical Validation & Support: Validate features developed by the implementation team before they are demonstrated to the business. Work with development and support teams to manage documentation repositories and ensure accuracy and consistency. Give details and initial validation of features that have been developed by the implementation team before it is demoed to the business. Collaborate with Legal business operations team to gather requirements. Gather and document requirements from the Legal business operations team.

About Us

Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

EOE/Minority/Female/Veteran/Disabled