SCHEDULER III - MemorialCare : Job Details

Description Title: Scheduler IIILocation: Fountain Valley, CADepartment: AdmittingStatus: Full-timeShift: Days (8hr shifts)Pay Range: $23.31 - $33.48/hourPosition Summary:This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Memorial Medical Center's strategic plan and participate in and advocate performance improvement/patient safety activities.The Secretary/Scheduler is an unlicensed caregiver working under the direction of the Physician and or the Registered nurse. This position is responsible for supporting the unit environment to maintain smooth, effective communication between healthcare practitioners, departments, patients, and visitors. The Secretary/Scheduler position is accountable for the accurate maintenance of the patient medical record, including computer order entry, scheduling, charging and billing. In addition, this role is accountable for obtaining prior authorization from physician's offices. Maintains effective scheduling flow, and completes the scheduling process to ensure prompt treatment of the patient. Multi-task oriented with the ability to prioritize and coordinate the essential job function. Performs a broad range of secretarial and administrative functions.Essential Functions and Responsibilities of the JobList of broad job specific functions.1. Ability to handle the Televantage telephone system and schedule procedures skillfully coordinating patients and physician's needs within departmental scheduling parameters.2. Ability to educate Physician office staff on the preparation instruction3. Schedules procedures which involves coordinating anesthesia, nursing, and specialized technician time.4. Coordinates calls to physician office to clarify procedure bookings. Multiple calls may be required to ensure patient satisfaction and accuracy.5. Ability to look up CPT codes in order to choose the correct procedural code.6. Ability to understand insurance language and obtain authorization prior to the procedure.7. Maintains effective scheduling flow and completes the Scheduling/Pre-admitting process in a timely manner.8. Utilize customer service skills with patients and maintains effective working relationship with co-workers, nurses, physicians, and other hospital staff members to ensure workflow effectiveness.9. Demonstrates a consistent level of performance during periods of low and high phone calls.10. Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial and other sensitive material in printed, electronic or verbal form, which may jeopardize the privacy of patients and or employees.11. Contributes to an effective and safe working environment.12. Demonstrates tact, sensitivity and discretion.13. Demonstrates ability to effectively and accurately use computer program14. Demonstrates the ability to integrate knowledge of job specific competencie15. Ability to be at work and be on time16. Ability to follow company policies, procedures and directive17. Ability to interact in a positive and constructive manner18. Ability to prioritize and multitask*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.Qualifications ExperienceList the minimum experience, skills, knowledge and abilities required to do the job. Minimum of two (2) + years of scheduling/admitting/business office, physician office experience required. General knowledge of insurance and third party payers preferred Computer, internet, order entry , excel, and word processing experience preferred Proficient in medical terminology preferredEducationList the education licensures or certifications preferred or required to do the job. High school diploma or GED equivalency required Current AHA for BLS Healthcare Providers Card required