Scheduler - Allied Digestive Health : Job Details

Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our dedicated, compassionate team of providers prioritize personalized treatment plans for patients that deliver the highest quality of care. All of our doctors are board-certified in gastroenterology and hepatology. Several of them serve as chief of gastroenterology at nearby hospitals, and a number of them have been recognized as top-quality physicians in publications, including but not limited to: Best Doctors in America and Top Doctors New Jersey, and US News Health - US News & World Report.We are excited to announce that we are looking for a Full-Time Medical Scheduler at our North Shore Gastroenterology Office in Great Neck, NY. The Scheduler responsibilities are:

• Acts as a liaison between physician and patient
• Greets patients in a pleasant, polite and professional manner over the telephone- ability to make a positive impact on patient experience without face-to-face interaction
• Ability to answer 50+ calls per day in addition to managing voicemail box; triages and acts as an information resource or liaison for patients. Directs telephone calls appropriately and obtains detailed information
• Navigation of EMR system including handling patient accounts/medical records, addressing tasks or messages, scheduling various outpatient appointments, verifying insurances/obtaining prior-authorizations or referrals, obtaining up to date demographic information & patient ID/insurance cards, organizing/attaching incoming fax records
• Assist patients in registering & navigating the patient portal to communicate with physician, pay overdue bills, share patient records, and schedule appointments
• Confirm & create, cancel & reschedule patient appointments; record cases in patient charts
• Manage incoming online booking requests Revised 10.28.24 SLB
• Clerical responsibilities including mailing paperwork, faxing, scanning, and copying
• Utilize ancillary portals to obtain medical information and reports on patients or verify insurance eligibility
• Abides by the policies, procedures, guidelines, rules, testing, security administration and confidentiality of the Patients and Practice under the guidelines of OSHA and HIPAA Laws safeguards.
• Independently attempts to resolve patient concerns; knows when appropriate to seek out another resource
• Efficiently performs specialized tasks or projects as requested by physicians or Practice Administrator
• Works varying or longer schedules, if Practice needs require.
• Displays consistent positive and polite approach towards patients, customers, vendors, management and co-workers
• Maintains clean, orderly and organized workstation.
• Reliable and flexible, keeping absences and tardiness to a minimum, acceptable standard
• Works out of other local offices, as directed.
• Performs other duties as required by management
• Attends/participates in staff meetings and in-services training

The Scheduler must have the following qualifications and experience:

• High School graduate or GED required
• 1-2 years of clerical medical office experience required
• 1-2 years of high call volume setting required; this position is NOT patient-facing
• Local travel may be expected for this position; reliable form of transportation to/from work required

We offer a competitive base salary, generous benefits, including: Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.