Scheduler - Synergy HomeCare of Central Virginia : Job Details

SYNERGY HomeCare of Central Virginia is searching to fill the position of Scheduler to support our fast-growing business. This role will significantly impact our daily operations and our

commitment to providing stellar care to our clients, families, and referral partners. This important role

requires a high degree of detail, the ability to multi-task, and should possess excellent problem-solving,

communication, and interpersonal skills.

RESPONSIBILITIES

Use web-based scheduling application as the basis for all scheduling

Create and maintain schedules

Resolve callouts

Keep a current hot list of staff that can be scheduled immediately or utilized in an on-call

situation

Maintain ongoing communication with all necessary parties

Scheduling ongoing shifts, keeping schedule current and up to date

Caregiver/Client matching

Concise and professional response to email/text/phone

On-call after-hours backup during weekends and weeknights (in rotation with other staff)

Understand and follow all company policies

Introduce Caregivers to Clients

Send birthday and get-well cards to Caregivers and Clients

Document all correspondence with Caregivers and Clients

Respond to incoming phone calls, text messages and emails

Respond to late alerts and follow up with the Caregiver on their status

Each week, contact Caregivers who are not scheduled to confirm their availability

BENEFITS:

Paid Vacation and Sick time

401(k) with company match

QUALIFICATIONS

1-2 years of client scheduling experience a plus

Must be well organized and demonstrate attention to detail

Proficient with computer use and software applications

Multi-tasker and customer service-oriented

Excellent time management skills

Private Duty Home Care experience preferred but not required

Exemplary phone skills, communication skills, and customer service skills

Ability to collaborate and work as a team

Willingness and drive to problem-solve

Receptive to training and coaching

Present a professional image and conduct

JOB TYPE: Full-time, non-exempt, 8:30 am to 5 pm, Monday through Friday, on-site in our Ashland

office and reports to the Client Care Coordinator

EXPERIENCE

Scheduling: 1 year (Preferred)

Healthcare: 1 year (Preferred)

Computer skills: 1 year (Preferred)