Scheduler - East Liberty Family Health Care Center : Job Details

Are you driven to serve the community by helping those with barriers to healthcare services receive the care that they need? Are you motivated to work in a fast-paced community health care center that operates with a holistic approach to patient care? Do you want to be on a team that shares a passion and commitment to make a difference in the lives of others? If your answers are yes, we want to hear from you!

We are a faith-based Federally Qualified Health Care Center that serves multiple communities in the East-End section of Pittsburgh, PA. Our mission is to provide quality health care to those who are underserved, underinsured and uninsured. Please visit www.elfhcc.com to learn more about our growing practice!

We are looking for a full time Scheduler to join our growing Clinical Support team! The Scheduler is responsible for navigating the scheduling guidelines for a multi-site Federally Qualified Health Center. The employee is responsible for swift and succinct communication with patients and callers, scheduling patients according to guidelines and filling provider schedules. Patient information is to be entered efficiently and accurately, including the patient demographics, PCP and insurance.

Qualified candidates who are bilingual in English/Spanish are strongly encouraged to apply.

COVID and influenza vaccines are required

Qualifications:

* High school diploma or equivalent required.

* 3+ years of phone experience in a medical setting preferred.

* Strong customer service skills and ability to professionally interact with the general public, patients and staff of all levels.

* Working knowledge and experience with multi-line phone systems in a high-call volume environment.

* Must demonstrate a strong ability to detail, basic understanding of medical insurance plans and be comfortable gathering patient information over the phone.

* Must have a valid PA driver's license and access to personal reliable transportation. Local travel between sites may be required.

Key Job Responsibilities:

* Follow scheduling guidelines for medical, dental, behavioral health and service providers.

* Communicate closely with the Front Office Manager and Team Lead to ensure appropriate scheduling is occurring and issues are addressed appropriately and in a timely manner.

* Prioritize answering calls and scheduling appointments to all other tasks.

* Provide warm transfers whenever a call must be transferred to another phone line (ensure that the connection actually occurs).

* Responsible for checking voice mail throughout the day and ensure that all messages have been returned or addressed before the end of each day.

* Participate in proactive appointment scheduling activities when assigned.

* Foster a team environment by assessing the needs of peers, providing support when able and be willing to request support when needed from peers.

* Attend monthly Departmental meetings to remain current on new practice, policies, and procedures.

* Communicate with providers, nurses, and other departments appropriately using the electronic medical record, ELFHCC email, and Microsoft Teams.

* Maintain professionalism and patient-focused delivery of care at all time, prioritizing the patient's needs.

Must have a desire to serve the underserved in the East Liberty/Lincoln-Lemington areas of Pittsburgh.

Compensation:

Salary commensurate with education and experience.

Benefits:

At East Liberty Family Health Care Center, we offer an exceptional benefits package including Medical, Dental, Vision, Life Insurance, Retirement, Employee Assistance Program, Holiday pay, Paid sick/vacation, and numerous supplemental benefit options.

East Liberty Family Health Care Center does not discriminate based on race, sex, color, creed, religion, disability, veteran status, genetic information, pregnancy, or national origin in any manner. East Liberty Family Healthcare Center is an Equal Opportunity Employer. EOE/AA/M/D/F/H/V