Scheduler - Diabetes & Glandular Disease Clinic P A : Job Details

Job DetailsJob LocationDGD Clinic - San Antonio, TXDescriptionSUMMARY:The Patient Access Scheduler is responsible for scheduling and interacting with patients via telephone in a call center environment; effectively multi-tasking, accurately handling all calls and effectively managing time. The Patient Access Scheduler is responsible for providing excellent customer service, assisting patients and other callers. Accuracy and customer service are priorities for this position. DUTIES AND RESPONSIBILITIES:

Schedules appointments for patients in accordance with the scheduling rules, reviewing appointment date, time, location and provider name with caller.

Answer telephone promptly and in a polite and professional manner, following call center scripts.

Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquires.

Uses computer system (EMR System) to refer to existing patient's information or set up new patients in the scheduling tool

Receives, directs, and relays telephone and fax information.

Provides the patient with available timeslots.

Communicates all add- ons, delays, cancellations, and no-shows to Clinic Coordinator. Reminds caller of cancellations/no-show policy.

Responsible for inputting very detailed information on the patients using a variety of computer screens.

Explains all current fees and patient's financial responsibility and informs patient of payment required for existing balances due at or before next appointment.

Provides information to callers on proactive policies and procedures such as what is required following physician template, in preparation for appoint (insurance, id, etc.).

Schedule to ensure efficient patient flow based on predetermined appointment availability.

Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding and keeping patients information confidential.

Follows up with patients.

QualificationsSkills/Experience:

Knowledge of EMR systems preferably Athena

Knowledge of front and back office procedures

Knowledge of basic medical terminology

General understanding of EOB's (Explanation of Benefits), ability to interpret EOB's

Ability to operate basic office equipment

Proper telephone etiquette

Ability to read, understand and follow oral and written instructions, .

Must be well organized and detail-oriented

Have the ability to respond well under pressure

Promotes a professional, productive and positive work environment

Skilled in multitasking effectively and answering multiple phone calls.

Skilled in managing providers schedules.

Skill in conducting cooperative interactions with patients and staff.

Skills in prioritizing tasks and time management.

Strong organizational skills.

Knowledge:

Knowledge of medical terminology

Familiarity of clinic protocols and policies.

Knowledge of HIPAA

Knowledge of EMR, health insurance, copays and deductibles

Abilities:

Ability to provide excellent customer service.

Ability to interpret and respond appropriately to instructions.

Ability to build rapport with patients and co-workers.

Ability to recognize the need to escalate calls to manager, nurse or provider as necessary.

Ability to exercise sound judgment in handling calls, especially with dissatisfied patients.

Education:High school diploma or equivalent.Experience: Minimum of 1 year of relevant experience and /or training, or equivalent combination of education and experience in a medical call center role.