Scheduling Agent - Orlando, FL - Acorn Stairlifts : Job Details

Scheduling AgentPOSITION SUMMARYResponsible for efficiently scheduling Installs and service appointments. ESSENTIAL FUNCTIONS

• Schedule all confirmed orders
• Schedule all service tickets
• Ensure all client breakdowns are scheduled within 48 hours
• Cluster annual inspections daily, ensure all field personnel have a minimum of three jobs daily.
• Efficiently schedule all jobs to minimize drive time, and field personnel overlap
• Liaise with inside regional sales managers to assist in meeting regional sales targets
• Liaise with regional field management to minimize overtime and ensure adequate PTO coverage
• Completes client confirmation calls daily, ensure all clients are contacted 24 hours in advance
• Escalates customer complaints
• Document all client contact and outcomes in client database.
• Liaise with the Permits department for scheduling installs in applicable permit states
• Liaise with Logistics to ensure field personnel receive the parts needed to complete jobs.
• Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

SKILLS

• Proficiency with computers
• Analytical Thinking
• Ability to handle and prioritize multiple tasks
• Communication skills
• Interpersonal skills
• Organization sills

ATTRIBUTES

• Works with the team; contributes to positive team environment
• Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change.
• Works with integrity and ethically; supports organization's culture, goals, and values.
• Adheres to work schedule.

EDUCATION / EXPERIENCEAssociate's degree (A. A.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.PHYSICAL REQUIREMENTSMust occasionally lift and/or move up to 10 pounds.Regularly required to sit, talk, or listen; occasionally required to stand.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTThe noise level in the work environment is usually moderate.NOTE: This job description is not intended to be all-inclusive.