Scheduling Coordinator - Caring Health Center : Job Details

General Description:

The Scheduling Coordinator is responsible for coordinating the physician's schedule, NP/PA schedule, device schedule, and the patient's schedule. They are a liaison between the patients, physicians, staff, and the community-at-large. This position is responsible for appointment scheduling and front office duties as required by the health center.

Reports to: Medical Practice Manager

Salary/Status: Non-Exempt

Department: Front Office

Hours: 40hrs/week 8:30am-5pm, At least once weekly up to 6pm, including one Saturday rotation every month

Minimum Requirements:

* High school diploma.

* Previous experience with medical scheduling.

* Detail-oriented; able to work accurately and efficiently in a fast-paced environment.

* Bilingual, capable, sensitive, and articulate in conversational interpretation.

* Must possess the ability of positively interacting with patients, personnel, visitors and the general public.

* Must show discretion in the handling of confidential information.

* Must possess the ability to work independently, problem solve and make decisions when necessary.

* Ability to maintain composure and professionalism when exposed to stressful situations

* Strong organizational skills

* Computer literate in basic applications and data entry.

* Friendly, reliable, and professional both in behavior and appearance.

* Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public.

Principle Responsibilities and Duties:

* Schedules patient medical visits per established procedures. Confirms appointments, cancels appointments and notifies staff of appointment changes.

* Reviews schedules routinely to ensure proper slot utilization and increase opportunities for patient access. Discusses scheduling conflicts or problems with supervisors and offers solutions to improve.

* Continuously monitors schedule and provides updates throughout the day.

* Generates and utilizes wait lists and reschedules patient appointments as needed.

* Manages appointment work queue requests to ensure continuity of care.

* Provides direct support to the medical practice manager and handles scheduling requests

* Responsible for the accuracy and completeness of the data entry of patient information into the computer. This data entry includes various patient information, as well as relevant insurance.

* Efficiently intakes new patients; completes patient data entry, schedules new patient appointments, verifies insurance, collects required signatures, obtains ROI to collect historic patient records, provides warm handoffs to support teams.

* Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians.

* Ability to schedule appointments in appropriate appointment types.

* Make patient reminder calls in a timely fashion.

* Maintains confidentiality of all Health Center information.

* Handle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner.

* Refer acutely ill patients to nursing for triage.

* Prepare reports as required.

* Carry out other tasks as requested in situations where participation may be required.

* Maintain work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the health center as viewed by the public.

* Performs all and any additional duties as assigned.

Physical Requirements:

* Prolonged periods of sitting at a desk and working on a computer.

* Must be able to lift up to 15 pounds at times.

JOB CODE: 10