Scheduling Coordinator - St. John's Riverside Hospital : Job Details

Overview

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.

St. John's has been an integral part of the community since the 1890s and its commitment to provide the community with the most advanced medical services available continues to be the hospital's vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John's dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.

St. John's Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.

Personalized care together with advanced technology is what it means to be Community Strong.

The Scheduling Coordinator performs a variety of duties related to scheduling patients for Radiology and some ancillary services on the main hospital campus. Pre-registers all accounts. Coordinates with doctors, staff, nurses, patients, and other medical departments while setting up appointments by phone or in-person. The Scheduler performs all duties and functions in relation to the scheduling and pre-registration of radiology exams and procedures. Effectively handles 80-100 calls per day with minimal or no error. Scheduler communicates all relative preparation instructions to patients as necessary. Schedules patient appointments called in by patients, physicians, and physician's offices. Ensures required laboratory testing is obtained prior to the scheduled appointment. Obtains patient demographic and insurance information, enters it into the computer system. Updates information in the computer system for return patients. Provides patients with any pre-appointment special instructions. Prepares daily patient schedules for the radiology department and other departments. Answers the telephone in a professional and polite manner, communicates information to appropriate personnel.

High school graduate or equivalent required. Minimum of one year experience as a scheduler and previous professional experience within a medical setting. Strong communication skills (verbal/written) and fluent bilingual competencies (English/Spanish) required. Computer experience and knowledge of medical terminology required. Must possess knowledge of radiology exams and procedures as well as working knowledge of health insurance required. Demonstrated proficiency in MS Office suite of products.