Scheduling Coordinator - Eisenhower Health : Job Details

Scheduling Coordinator

Eisenhower Health

Job Location : Rancho Mirage,CA, USA

Posted on : 2024-11-16T08:41:11Z

Job Description :
  • Job Objective: A brief overview of the position.
      • This position is responsible for managing all aspects of patient scheduling, accurate registrations, insurance verifcation, authorizations/pre-certifications and eligibility in the Eisenhower Health residency clinics and ensuring all necessary documentation is in place prior to the office visit.
  • Reports to
      • Director of Clinical Operations
  • Supervises
      • None
  • Ages of Patients
      • None
  • Blood Borne Pathogens
      • Minimal/ No Potential
  • Qualifications
    • Education
        • Preferred: Associate Degree or Diploma in Medical Office
    • Licensure/Certification
        • None
    • Experience
        • Required: Previous scheduling experience in healthcare setting (Front Desk/Surgery/OR), and/or experience with scheduling and customer service.
        • Preferred: Working knowledge of outpatient clinic scheduling
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Functions as a role model for organizational values.
    • Demonstrates extensive knowledge of and proficiency with Epic scheduling, registration and communication tools.
    • Completes all required training courses.
    • Manages patient registration and scheduling tasks for clinic (multiple providers), including phone calls, retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
    • Identifies patients by using proper method of retrieving patient history/information
    • Maintains registration error accuracy rate of 97% or higher.
    • Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninusred Cash Discount quotes for outpatient clinic visits.
    • Reviews and manages assigned clinic referral workqueues to ensure all referrals and appointments are linked correctly for scheduled appointments.
    • Reviews schedule in advance for incomplete items, including insurance eligibility, updates account with accurate information obtained from health plan.
    • Manages automated scheduling technologies to communicate, confirm, and update scheduled patient visits.
    • Completes confirmation calls as needed in collaboration with clinic support staff.
    • Maintains Five Star Standards for patients, physicians and visitors. Assists in monitoring clinic readiness in The Joint Commission, California and Federal standards.
    • Performs other duties as assigned.
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