Scheduling Coordinator (Union AMB) - Abacus Service Corporation : Job Details

JOB SUMMARY The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. JOB QUALIFICATIONS: Education Req Pref Degree Field of Study Education Details X High school or equivalent Additional Education Check here if experience may substitute for some of the above education and describe how. Work Experience Req Pref Work Experience Experience Level X 1 year Experience in a health care setting (preferably in a Medical office, as a Medical Secretary or Medical Assistant). Knowledge, Skills and Abilities Req Pref Functional Skills X Demonstrated ability to problem-solve and provide effective resolution. X Demonstrate excellent customer service behavior. X Must be comfortable with computers and medical terminology. X Bilingual; (bilingual certified department translator strongly preferred). Licenses/Certifications Req Pref Select Licenses/Certifications Enter Additional Licenses/Certifications X Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) JOB ACCOUNTABILITIES Assist in greeting patients and provide all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records. Adheres to protecting patient confidentiality. Collect co-payments from the patients. Verifies insurance and registers new patients. Act as appointment scheduler for all physicians in the practice. Promotes a professional business atmosphere utilizing the business computer communication systems. Communicates all changes with patient and surgical case information to all involved personnel. Demonstrates accuracy and thoroughness in entering information into the Computer systems. Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity. Analyze/plans/prioritizes workload anticipating conflicts. Develops/Participates in Performance Improvement process. Ensures patient charts are prepared prior to appointment and/or surgery including x-rays and pertinent lab work. Considers cost-containment measures and efficient use of supplies when ordering. Follows appropriate procedures for verification of physician credentialing. Follows appropriate procedures for obtaining authorizations and pre-authorizations for surgery services. Maintains accurate master appointment/surgery calendar for physician(s). Schedules patient appointments/surgeries and other ancillary appointment in a timely manner and provides follow-up appointment call to patients appropriately prior to appointment. Prepare all the monthly appointment lists for the physicians and management. Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains accurate documentation for insurance claims and submits claims in a timely manner. Maintains intermediate knowledge of OPTN/UNOS policies and timetables, and the role of CMS, in transplant as they related to duties and responsibilities. Performs other duties as assigned. Other Requirements Essential: Emergency Response/Recovery Essential Mandated Reporter In the event of an emergency, the employee holding this position is required to report to duty in accordance with the university's Emergency Operations Plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed. A mandated reporter who in his or her professional capacity has knowledge of, or reasonably suspects a person who is under the age of 18 years, elderly, or a dependent adult has been the victim of abuse or neglect must report the suspected incident. The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within 36 hours. By virtue of the associated job duties, this position qualifies as a mandated reporter as required by state law and (Confidential)'s policy at: (Redacted) Physical Requirements Physical Requirements N/A Rarely Occasionally Frequently Constantly Balance X Physical Requirements Physical Requirements N/A Rarely Occasionally Frequently Constantly Bend X Climb X Crawl X Feel: Perceiving attributes of objects, such as size, shape, temperature by touching of skin, particularly that of fingertips. X Fine manipulation and flexion/extension and pinching: right, left, or both hands X Hear X Use a keyboard/mouse X Kneel/Squat X Machinery: Heavy Machinery, hand tools, high voltage equipment X Power grasping: right, left, or both hands X Reach (above shoulder) X Reach (below shoulder) X Repetitive motion X Simple grasping: right, left, or both hands X Sit X Communicate effectively (typically through speaking) X Stand X Travel (including local travel) X Twist, turn or tilt: neck, waist X Walk X Produce written product X Unassisted Weight