Job Location : Boston,MA, USA
About Us
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Opportunity
Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities. There is no face-to-face interaction with patients or other customers; 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!
Qualifications
Education and Skills
Experience
Working Conditions and Required Shifts
Remote Policy
EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Primary Location: MA-Boston-MGB Remote See Posting for Details
Other Locations: MA-Boston, MA-Somerville-MGB Ambulatory Care Somerville, United States, Rhode Island, Florida, New Hampshire, MA-Somerville-MGB Assembly Row, Massachusetts
Work Locations: MGB Remote See Posting for Details
Job: Scheduler
Organization: Mass General Brigham
Schedule: Full-time
Standard Hours: 40
Shift: Day Job
Posted Shift Description: M-F Eastern Business Hours required, remote role requires stable, secure, HIPAA compliant, quiet work station. Shifts are either; 8-4:30pm, 8:30-5pm, 9-5:30pm, and 11:30-8pm, must be open to all.
Employee Status: Regular
Recruiting Department: MGB Ambulatory Contact Center
Job Posting: Aug 7, 2024
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