Scheduling Specialist - Partners HealthCare System : Job Details

Under general supervision of the Scheduling Service Center Manager. The Scheduling Specialist I function as a primary interface between MGH Imaging, patients and referring practices. The Scheduling Specialist I perform all tasks related to scheduling imaging tests - primary in the Epic system and has direct accountability for successful scheduling outcomes and participates in performance tracking and service improvement initiatives.

Principle Duties and Responsibilities:

Orders

* Verifies accuracy or order and proactively intervenes when updated information as required to improve accuracy.

* Confirms accuracy of patient demographics, insurance information and ordering provider details.

* Ensures all other elements of order are appropriate by using various internal and external verification systems and department resources.

Scheduling

* Performs patient scheduling activities and /or fully supports ordering practice in doing so when intervention is required.

* Ensures accuracy and thoroughness in all scheduling events and addresses errors in a timely fashion.

* Gains expertise in order information, imaging protocols and scheduling options within the broad network of imaging resources.

* Develops information networks and personal relationships to maximize effectiveness.

* Manages numerous scheduling events concurrently without impacting quality.

* Meets management targets for scheduling volume and accuracy rates.

Result Monitoring & Tracking

* Employs validation techniques to maximize scheduling effectiveness.

* Supports process improvement initiatives, proactively engages manager.

* Actively addresses service enhancement opportunities.

* Ensures all hand offs among colleagues are clearly communicated and mutually agreed upon.

Other

* Provides cross coverage as required.

* Performs all other related duties appropriate to this level of position and/or as directed by the Scheduling Center Manager.

* Always observes hospital and department policies and procedures.

Maintains the confidentiality and privacy of protected health information consistent with HIPAA requirements.

Minimum Requirements:

High School Diploma, GED or Equivalent

Preferred:

1 year of administrative experience, preferably in a clinical setting. Prior work experience utilizing computers and pertinent office equipment.