Scheduling Specialist - Center for Diagnostic Imaging : Job Details

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RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.

This is a full-time position working 40 hours per week; shifts are 8:30am - 5:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Scheduling

* Answers phones and handles calls in a professional and timely manner

* Maintains positive interactions at all times with patients, referring offices and staff

* Schedules patient examinations according to existing company policy

* Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately

* Ensures all patient data is entered into information systems completely and accurately

* Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment

* Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction

* Maintains an up-to-date and accurate database on all current and potential referring physicians

* Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices

* Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)

* Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance

* Pre-certifies all exams with patient's insurance company as required

* Verifies insurance for same day add-ons

* Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Completes other tasks as assigned