Scheduling Supervisor - Deployed Services, LLC : Job Details

As an established government contractor to federal agencies, Deployed Services is committed to ensuring the services and personnel we deliver adhere to industry regulations and leading practices. With offerings that range from skilled professional services, including direct care services, to specialized facilities and logistical support, we set high standards for ourselves in all our endeavors. This job opportunity is for services to be performed under a contract with the federal government Office of Refugee Resettlement.The Scheduling Supervisor will oversee scheduling operations across multiple care service departments to ensure the scheduling team maintains efficient staffing levels, which involves strategic planning, attendance management, and proactive forecasting.Essential Functions:Scheduling Operations:

• Manage the schedules of team associates of care service departments to ensure operational efficiency
• Allocate resources effectively, considering workload distribution and employee preferences
• Review and adjust schedules to meet changing demands and maintain required coverage

Attendance Management:

• Monitor attendance records, handle time-off requests, and enforce policies to maintain coverage and compliance
• Ensure accurate records and adherence to company attendance protocols
• Address attendance-related issues and implement corrective measures as needed

Planning and Forecasting:

• Develop scheduling plans aligned with operational goals and regulatory requirements
• Analyze data to forecast staffing needs accurately and proactively plan for fluctuations
• Provide detailed reports on staffing forecasts and trends for informed decision-making to the leadership group

Reporting and Communication:

• Collaborate with People Operations, HRIS, and Vetting Department to provide site leadership with staffing numbers
• Compile and present accurate data to leadership and government entities, ensuring transparency
• Communicate effectively with various departments to align scheduling strategies with operational objectives

Performance Management and Process Improvement:

• Enforce Scheduling Team is efficient as well policies and procedures while continuously seeking enhancements
• Work closely with HRIS to address scheduling-related issues and streamline the workforce
• Complete tasks and processes assigned by the Emergency Operations Center (EOC) Manager

Additional Duties:In addition to the essential responsibilities, your role involves:

• Supervise a team in a collaborative environment, and resolve escalated scheduling issues
• Conduct training sessions and implement best practices for optimized scheduling efficiency
• Adapt to scheduling demands and drive solutions for improved scheduling processes
• Other duties as assigned

Knowledge and Skills:

• Proficient in Microsoft Office Suite or related software, especially proficiency with Excel
• Ability to work with formulas, tables, pivot tables, and other CRMs
• Ability to document, input data, and perform forecasting analysis
• Ability to communicate effectively
• Must possess strong presentation skills
• Ability to understand and carry out directions
• Ability to meet deadlines
• Ability to work flexible hours in a 24/7/365 business environment

Education and Experience:

• High school diploma or equivalent
• Experience working with multicultural staff
• Experience in scheduling and operations
• 1 year of supervisory or managerial experience, preferred
• Clerical or administrative experience is a plus
• Must be able to type 40 WPM
• Bilingual in English and Spanish, preferred
• Must be authorized to work in the U.S.
• Must be able to travel within the Continental United States (CONUS)
• Must pass a motor vehicle record check and employer and government (eQIP or eAPP) background checks after accepting a conditional offer of employment

Benefits: DS offers a competitive benefits package for SCA employees, including medical, dental and vision coverage covered in part by federal health and welfare benefit AAP/EEO StatementDeployed Services, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law. This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)