Seasonal Docent - Bergdorf goodman : Job Details

Your Role

As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties, to support your client experience. You will work in your assigned store and you will report to a Sales Manager.

What You'll Do

• Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
• Swiftly manages escalated customer issues; partner with in-store leadership when required.
• Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
• Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.