Seasonal Sales Associate Westfield Fashion Square - Lovisa : Job Details

TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member

DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE

Provide exceptional experiences to every customer using the Sell with Style steps.

Professionally resolve all customer complaints, ensuring the customer leaves happy by listening, understanding the situation, and finding a resolution.

Share product knowledge for the current add-on when styling customers.

Complete customer bag checks when required.

SALES

Have a clear understanding of store's targets set daily, weekly, and monthly and how the store is tracking on a daily basis.

Assist in the overall achievement of store sales and performance indicators.

Track sales hourly using the store diary.

Continuously improve on all company KPI's.

Utilize all tools within the store diary to achieve KPI benchmarks.

EAR PIERCING

Have a clear understanding of the proper use of the mechanical stud and clasp ear device.

Provide safe and sanitary ear piercing to customers.

Recognize the tasks and procedures in place for potential exposure to blood borne pathogens.

VISUAL MERCHANDISING AND HOUSEKEEPING

Assist in merchandising and housekeeping.

Execute all floor updates, range updates, and promotions exactly as per planogram.

Ensure signage is correct and up to date as per guide in the Lowdown and on planogram.

Ensure ‘time to shine' (morning cleaning) and ‘recovery' (end of day merchandising) is completed daily.

Keep the store clean and tidy for customers at all times.

Log all maintenance issues through the ‘Service Desk' within 24 hours.

Conduct regular store walks to ensure there are no safety issues in the store.

PRODUCT MANAGEMENT

Ensure stock is processed according to company standards.

Replenish product into ranges once deliveries are received within 24 hours.

Complete stock audits daily/weekly by end of day Friday.

Refill product from cupboards every day.

Organize excess stock to Lovisa standards.

Ensure all product is repaired immediately and put back onto the floor.

PRIVATE AND CONFIDENTIAL

Scan out all non-repairable product the same day found.

Complete visual merchandising and store promotional directives.

BRAND AMBASSADOR

Present yourself as per current Lovisa Style Guide.

Wear the team piece on every shift.

Conduct yourself in a professional manner at all times.

COMMUNICATION

Read, understand, and action all points in the Lowdown and any ‘Lovisa Communication' notifications.

Maintain open lines of communication and utilize the Store Diary daily.

Respond to phone calls within 24 hours and emails within 48 hours.

OTHER

Comply with all aspects of the Lovisa Employee Manual.

Be up to date with all policies and procedures.

Maintain security awareness according to Lovisa policy.

Ensure cash register balances at all times.

Be coachable, flexible, and proactive.

Work hours as per roster within retail hours.

Complete other duties and special projects as required.

KEY MEASURES AND ACCOUNTABILITIES

Sales vs Growth on LY

Average Dollar (Ave $) Above company benchmark

Items per sale (IPS) Above company benchmark

Add-On 15% and above

LOLA completion 90% Completion

10 Plus 1 Culture Commitments: Lovisa's Culture is shared values, vision, purpose, expectations, behaviors, views, and common standards that are the basis for all our actions.

Can do attitude.

Customer Experience.

Respect.

Continuous Improvement.

Communicate, Communicate, Communicate.

Costs.

Accountability.

Teamwork.

Trust.

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