Seasonal Visitor Services Shift Captain - Brooklyn Botanic Garden : Job Details

Seasonal Visitor Services Shift Captain

Brooklyn Botanic Garden

Job Location : New York,NY, USA

Posted on : 2025-02-24T04:17:21Z

Job Description :

Position Title: Seasonal Visitor Services Shift Captain

Department: Visitor Services

Reports to: Visitor Services Manager & Assistant Manager

FLSA Status: Part-time Seasonal, Non-Exempt

Compensation: $18.50 per hour

Term: March–December 2025 (pending evaluation in June)

Schedule: 20–32 hours/week, three to four shifts per week, including weekends, evenings, and holidays

Position Description:

Brooklyn Botanic Garden seeks several seasonal Visitor Services Shift Captains for the Garden's busy spring, summer, and fall seasons. Candidates must have customer service and cash-handling experience. Under the guidance of the Visitor Services management team, shift captains assist in overseeing the daily operations of the Garden's admissions booths and related services.

Primary Responsibilities:

  • Provide friendly, professional, and excellent service to all visitors and members.
  • Maintain focus and a positive demeanor during the Garden's busiest and slowest visitation times.
  • Oversee daily operations in the Garden's admissions booths: manage staff breaks, assist with visitor issues, and alert management of technical or IT issues.
  • Assist management team with opening and closing cash registers.
  • Maintain brochures and other supplies necessary for daily operations.
  • Answer phones and return calls related to Visitor Services.
  • Provide support for membership enrollment.
  • Assist in providing information and support to BBG's volunteers.
  • Assist with other tasks as assigned.

    • Qualifications:

  • Previous experience in visitor services, customer service, or retail, especially in a garden or cultural institution.
  • Excellent communication skills.
  • Exceptional people skills, including the ability to work with diverse individuals with a variety of personalities, strengths, and goals.
  • Cash-handling experience.
  • Ability to pass background check.
  • Valid driver's license preferred.
  • Ability to work weekends, evenings, and holidays.

    • Benefits:

  • BBG offers certain benefits to part-time employees including:
  • Up to 56 hours of sick leave.
  • Short-term disability/New York Paid Family Leave.
  • As a 501(c)3, BBG is a Public Service Loan Forgiveness (PSLF) Eligible Employer.
  • Museum Pass which provides employees the opportunity to enter many museums in New York City for free.
  • Free garden admission for employee plus one guest.
  • Employee discount at BBG's retail shop and food venues.

    • To be considered for this position, please submit an application by clicking Apply below. Applications submitted without a résumé and cover letter will not be considered.

    No telephone calls for position inquiries, please. Applicants with disabilities who need assistance with the online system, or who may require a reasonable accommodation during the application process, should contact Human Resources at [email protected].

    Brooklyn Botanic Garden is an Equal Opportunity/Affirmative Action employer.

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