Secret Help Desk Support Specialist - Insight Global : Job Details

Insight Global is seeking a motivated Help Desk Support Specialist to join our Support Services team, a critical role in ensuring seamless support for both CMPRO and Aras systems. This position involves addressing technical issues, fostering user satisfaction, and contributing to system improvements. Prior experience with CMPRO or Aras is preferred but not required; however, an active Secret clearance is essential. Key Responsibilities: Offer first-level support for CMPRO and Aras-related inquiries, providing timely responses to user tickets. Troubleshoot and resolve issues related to CMPRO and Aras, including access, navigation, and report generation. Collaborate with uto understand their requirements and guide them in optimizing system functionalities. Document support interactions, resolutions, and any recurring issues in the ticketing system. Work with the IT team to identify potential system improvements and help develop user training programs. Assist in creating and maintaining user guides and documentation for CMPRO and Aras processes. Participate in system testing and upgrades to ensure compatibility and functionality. Provide management with feedback on recurring issues, suggesting improvements to enhance user experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience -DoD Secret Clearance -Associates or Bachelors degree in Information Technology, - Computer Science, or a related field is preferred. -Previous experience with CMPRO or Aras is advantageous but not required. -Solid understanding of database management and report generation. -Strong verbal and written communication skills. -Ability to work both independently and collaboratively in a fast-paced environment. -Excellent analytical and troubleshooting skills. -Familiarity with ticketing systems and support processes. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.