Security Administrative - Allied Universal : Job Details

Allied Universal, North Americas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is now hiriring a experienced Security Admin

$28 per hour pay rate

Supervisory management experience required

Please submit updated resume for consideration

RESPONSIBILITIES:

Identify customers' needs, clarify information, provide direct support or guidance toward to resolution

Tackle a variety of problems in technical systems with skill and accuracy

Create responses for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level

Willingness and Ability to be cross trained in other areas of the department

Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent

Minimum of one (1) year of work experience in a customer service environment with data entry and working with computer applications.

Stable work history must demonstrate each of the following:

Strong understanding of customer service and customer relations

Highly motivation and strong desire to learn

Ability to exercise good judgment and decision-making

Familiarity with problem solving and escalations to Senior team members, departments, and vendors.

Effective written and oral communication skills

Able to assess and evaluate situations effectively

Skilled in identifying critical issues quickly and accurately

Able to write informatively, clearly, and accurately

Problem solving and analytical skills

Ability to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Experience in a technical support role, or other technical experience

Basic understanding of computer software/hardware.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.