Security Base Officer - Soho Grand Hotel : Job Details

The Soho Grand Hotel seeks a Security Base Officer with excellent communication and guest service skills. Candidate is responsible for the life and safety of all hotel occupants, protecting the physical premises, guest and team member property, as well as the business assets and reputation of the company. Must possess a valid security guard license in the state of New York, an FDNY-issued Fire & Life Safety Director certificate of fitness, and certification in the use of emergency life-saving measures: CPR, use of an Automated External Defibrillator, and First Aid. Base Officers must be prepared to respond to a wide range of emergency situations while exercising competence, professionalism, responsibility, maturity, and hospitality. A Base Officer is attentive to detail, diligent to following established policies and procedures, accountable to follow-up and follow-through until a task is complete, and provides a professional customer service experience to all hotel guests and patrons. A Base Officer conducts effective recordkeeping and access control measures. A Base Officer assists as needed in resolving guest incidents and concerns. A Base Officer understands the importance of communication and communicates mission-critical information in a timely and effective manner. To be a successful Base Officer at Soho Grand, you must have a neat appearance and an engaging, friendly personality.Role ResponsibilitiesRespond to, investigate and report all security incidentsMonitor CCTV surveillance for suspicious or concerning activityDocument reports concerning security incidents; obtain physical evidence and supporting informationCommunicate emergency situations and safety hazards to managementConduct/assist with evacuation measures during an emergencyTrain hotel emergency response members, and coordinate their assistance during an emergency situationRequest and coordinate emergency medical services when neededPerform first aid for guest and team member injuriesConduct and document routine fire and life safety tests and inspectionsPatrol building premises and monitor security & life safety systemsConduct physical access control and visitor identification/verificationConduct team member key fob and RFID access card controlIssue and document issuance of team member keys, radios, equipment, paychecks, and MetroCards.Log package/parcel deliveries and misplaced property, and handle item distribution and returnProvide professional customer service to hotel guests and patronsContribute to an enjoyable guest experience by providing greetings, directions and information, communication, empathy, notes of guest preferences and needs, and Service RecoveryHandle and respond to telephone and email inquiries.Conduct necessary maintenance of door locks and guest room safesAssist with VIP security and privacy, event security, and contractor access-control needs and functionsQualificationsValid New York State Security Guard License (required upon hire)FDNY Fire & Life Safety Director Certification (F89, T89, or F85 - required upon hire)CPR/AED/First Aid certification (required or attained at hire)Flexible schedule, with the ability to work on weekends, holidays, and all shifts as needed (required)At least 6 months of experience in hospitality, housing, or facility securityExcellent written and verbal command of English languageComputer literate, proficient with Microsoft Office Suite and standard office technology and equipmentExperience with Micros Opera and/or ALICE a plusExperience with Saflok, Vingcard, MS-Shift, Win-Pak systems a plusFDNY City Wide Fire Guard (F01) Certification a plusFDNY Supervision of Fire Panel (S95) Certification a plusFDNY Public Assembly Safety Personnel (F03) Certification plusFDNY Fire Drill Conductor (F07) Certification a plusAbility ToWork effectively and multi-task in a fast paced environmentStand and walk for sustained periods of timeCarry and lift up to 20 poundsCommunicate in a timely, professional and effective mannerEffectively resolve guest concernsExercise a mature, professional, and calm demeanor, and command authority and presence during an emergency or stressful situationConduct effective follow-up and follow-throughExercise diligence and attention to detailAdhere to all hotel policies, procedures, appearance and conduct standardsWork well as part of a team, and while working unsupervisedSecurity Base, patrols of entire interior and perimeter of the hotelStanding and sitting for prolonged periods of timeUnder variable temperature conditionsCompensationWAGE: Starting at $24.80/hrAn opportunity to work with a fun team that feels more like a familyWorkplace cafeteria401k plans (With matching after 1 year)Health insurance (vision, dental and even IVF services included) and pet insuranceHealth insurance (medical, vision, dental, life and even IVF services included)Paid time off for full time team membersTeam member rewards programDiscounted movie tickets and Broadway showsFriends & family hotel discountsTeam member talent shows, mixers and holiday partiesComplimentary Thanksgiving turkeySeasonal flu shotsComplimentary income tax season preparationCareer advancement, in-house training and an orientation programCollege scholarship program for dependents of team members#J-18808-Ljbffr