Security Dispatcher - Winfield Security : Job Details

Winfield Security has successfully provided security services for over 45 years and is now a part of the Tarian Group of Security Companies. We are based in Midtown Manhattan and we provide unarmed Security Guard Services to a large variety of clients throughout New York City. Our staff is provided competitive wages, training, and an environment to succeed. We are growing and we are looking for new staff members to join our team! Our office is located in midtown Manhattan!Requirements:To be successful in this role, candidates must possess and perform the following responsibilities:

• Offer friendly service to visitors.
• Both in-person and over the phone superior customer service.
• Managing switchboard regarding incoming calls, inquiries, directions, and call transfers.
• Maintain reception area organized and clean.
• Properly handle daily mailings, packages, etc. and distribute accordingly.
• Respond to all security-related calls and alarms promptly.
• Dispatch security personnel to various locations within the organization.
• Communicate and collaborate with management regarding scheduling concerns, breaches, and incidents.
• Monitor and prevent any overtime unless authorized by management.
• Maintain accurate records of all incidents and entry logs.
• Conduct roll call when necessary.
• Ability to interact with various social and cultural backgrounds.

Certifications required for this role:

• NYS Security License ( or UID #)

A candidate is recommended to have the following:

• GED or High School Diploma
• MUST have prior Security Dispatch experience, min. 1 yr experience
• Experience with security scheduling and attendance.
• Exceptional customer service in person and over the phone, min. 1 yr experience preferred.
• Flexibility to work floating shifts and/or overtime (coming in early and/or leaving late)
• Knowledge of scheduling software/application TrackTik
• Proficient in MS Office (Outlook, Word, Excel, MS Teams, and SharePoint)
• Able to work with difficult clients and/or employees, if presented
• Detail oriented and ability to multi-task.
• General knowledge of office equipment (i.e. copiers, fax, scanners)
• Must be able to stand and/or sit for a prolonged period of time.
• Ability to work weekends, holidays, and varying shifts as needed.

If this sounds like the right opportunity for you, please submit your application and join our team today. The hourly range for this position is $17-19 per hour. TGNY