Security Officer - $16/hour - Colonial Downs + Rosie's Gaming Emporium : Job Details

ABOUT COLONIAL DOWNS GROUPColonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie's Gaming Emporium, Rosie's Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.

Responsible for fostering an environment of support and motivation for Team Members.

Attends daily briefings and meetings; is on time and participates in a positive manner.

Ensures the smooth operation of the department by following prescribed policies and procedures, and by adhering to and enforcing the responsible gaming plan and internal control policies and procedures.

Writes reports in a clear and concise manner noting only information based on facts, without interjection of one's opinion.

Responds to all non-routine incidents taking appropriate actions and making the proper notifications.

Performs currency transports in accordance with gaming procedures.

Maintains a professional appearance.

Communicates with other security personnel via two-way radios, using established 10-codes .

Ensures quick, fair and consistent results to customer complaints.

Safeguards property assets.

Responds and reacts to First Aid situations and administering CPR.

Adheres to all aspects of the Anti-Money Laundering (AML) Program and its regulations; including, but not limited to, Suspicious Activity Reporting and Customer Identification requirements.

Performs drop by collecting drop boxes from games in strict adherence to Internal Control Policies and Procedures.

Records accurate count of each box in count system/sheet and reconciles amounts with other count team members.

Ensures the integrity of gambling, banking, count room and cash handling procedures.

Responsible for proper handling of confidential information, reports, incidents, and materials.

Responsible for communication within the department, ensuring that information is shared with Team Members.

Informs security senior management team of information necessary to the efficient operation of the business.

Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.

Keeps position supervisor informed of relevant activities.

Other duties as assigned.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
• Have knowledge of the Property's programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

POSITION QUALIFICATIONSHigh school diploma or GED equivalent required. Formal security or law enforcement training, schooling or certification required; related on the job experience may be considered in lieu of formal training. Other combinations of education and relevant experience may be considered. Must be able to formulate and communicate ideas. Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels and varied light levels including flashing lights.CERTIFICATES, LICENSES, AND REGISTRATIONSMust be eligible to obtain and maintain a Virginia Racing Commission licensePHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member may be required to sit/stand and remain stationary for extended periods of time.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

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