Security Officer II - The Chickasaw Nation : Job Details

SummaryGuards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.Detailed Responsibilities* Provides first class customer service - courteous and helpful to all internal and external customer types- Answers questions in a courteous and professional manner- Partners with internal and external services as needed to ensure appropriate referral is made- Greets and engages with a smile- Determines needs, seeks positive experience and outcomes* Completes all training and development requirements and participates in continuing education opportunities* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types- Maintains general upkeep of work area and maintains a safe environment- Maintains and promotes professionalism- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.* Maintains files, logs, and records* Communicates via radio per division and position protocols* Communicates with other team members, departments, guests and management- Shares general and important information- Listens to others- Follows divisional, departmental and organizational protocols* Maintains confidentiality, security, and integrity of data and information* Maintains knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.* Prepares incidents reports* Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:- May guard facility entrances - controlling access and alarming others as necessary- Escorts patrons or guests- Escorts/monitors drop team and money carts when assigned to gaming facility- May prepare temporarty visitor IDs- Responds to security breaches- Executes internal and external patrols of assigned areas and locations- Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility* Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.* Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager* Performs all other duties as assignedCompetenciesEssential:* Able to follow instructions, both written and oral* Ensures compliance* Able to adhere to all scheduling and attendance requirements* Maintains strict confidentiality in all matters* Ability to handle difficult customers and situations* Must be detail-oriented* Honesty, truthfulness, reliability, accountability* Able to read, understand and apply regulations and policies* Organizes work and assigned area logically and orderly* Works well within a team* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and managementNonessential:* Good driving record and be insurable by the Chickasaw NationSkillsEssential:* Basic Computer skills* Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)Nonessential:* Proficient in use and non-use of firearmsExperienceNonessential:* 1 year directly related experienceEducationEssential:* High School, GED or EquivalentCredentialsEssential:* Must be over 18 years old* Pass gaming background check* Pass general background check* Pass Indian Child Welfare background check* Phase I* Phase IINonessential:* Must be over 21 years old* Phase IV unless prohibited (e.g. Hospital)* Standard Driver's License* Gaming license or permit as required by assigned positionWorking ConditionsEssential:* May work where cigarette smoking occurs* Bright and Flashing lights* Casino* Fast-paced* Noisy* Mix of office/non-office settings* Team-oriented* Computers, printers, phones* Hand-held radios* Potentially dangerous situations* May have to subdue violators* De-escalate argumentative, hostile or similar situations* Sometimes bend, kneel, stoop, push, reach* Sometimes climb stairs* Use computer up to 25% of shift* Hand-eye coord, reach and grasp* Listening and hearing ability* Sometimes lift and or carry up to 50 lbs* May be required to run* Sitting up to 75% of shift* Standing up to 100% of shift* Visual acuity for detail, distance, color, depth perception* Walking up to 75% of shift* May work day shift* May work evening shift* Must be flexible with work schedule* May work holidays* May work night shift* May be on-call* May work rotating shifts* May work weekend shiftNonessential:* Multi-gear bicycle* Minor injuries, e.g. muscle aches, scratches, cuts or burns* Car, van, light truckMission, Vision & Core ValuesMission:* To enhance the overall quality of life of the Chickasaw people.Vision:* To be a nation of successful and united people with a strong cultural identity.Core Values:* The Chickasaw People* Cultural Identity* Servant Leadership* Selflessness* Can Do Attitude* Perserverance* Stewardship* Trust and Respect* Honesty and Integrity* Teamwork