Security Officer II - UnityPoint Health : Job Details

OverviewUnityPoint-St. Luke'sPart-TimeHours VaryThe Security Officer II is to provide a safe and secure environment for all UnityPoint Health properties. Provides input in developing security procedures, which address the day-to-day physical security needs of UnityPoint. The Security OfficerII will assist with patients, visitors, and staff as needed or requested. The Security Officer II responds to emergency and routine requests for service. The Security Officer II documents relevant calls, conducts investigations as appropriate, monitor's security cameras, and other equipment as directed. Consistently utilizes a holistic approach (considering physical, Psyche/Social, spiritual, educational, safety and related criteria), appropriate to the age of the patients served in the assigned service area. Successful completion of these duties on a regular basis contributes to UnityPoint's vision of best outcome, every patient, every time, also helping to provide for a safe and secure environment for patients, visitors, and staff.Why UnityPoint Health?* Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.* Benefits - Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.* Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.* Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.* Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.Hear more from our team members about why UnityPoint Health is a great place to work at .ResponsibilitiesSafety/Security* Assists with the daily operation of assigned functions for UPH, parking lots and off-site properties while utilizing a team-oriented approach to duties and focusing on continuous improvement.* Build and maintain effective customer relations with staff, patients, visitors, physicians and administration.* Initiate and maintain a work environment that encourages cooperation, collaboration, positive results and teamwork throughout the organization.* Demonstrates proficiency in each job function within the Security Officer's job description and acts as a role model for the officers.* Ensure structured training, in-service classes, coaching and mentoring support system to Security Officers by communicating performance expectations, goals and personal objectives for officer growth and to achieve compliance with all Regulatory Agencies.* Monitor quality of services through documented inspection tours and customer focused interactions through a continuous improvement approach. Develop and implement quality improvement strategies.* Assists in evaluating, monitoring and action planning to ensure departmental budget compliance.* Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.* Practice reflects knowledge of HIPAA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.* Demonstrates the ability to meet the department work schedule.* Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.* Serves as an assistant instructor for MOAB training.Physical Environment of Care* Monitor quality of services through documented inspection tours and customer focused interactions through a continuous improvement approach. Develop and implement quality improvement strategies.* Monitor and report any unsafe conditions.QualificationsEducation:High school graduate or GED equivalent.Experience:1 yearMilitary, law enforcement or medical background preferred.Customer service or public relations experience preferred.License(s)/Certification(s):Complete MOAB training within the first 6 months of employment.Must have competency training completed within the first six (6) months of employment.Completion of de-escalation training within 6 months from date of hire.International Association of Healthcare Safety and Security (IAHSS) Basic Certification must be maintained to remain at this job code and pay grade. If not certified, must obtain certification within 90 days from date of hire/transfer.Valid driver's license when driving any vehicle for work-related reasons.BCLS (Basic Life Support) issued by AHA.Knowledge/Skills/Abilities:Writes, reads, comprehends, and speaks fluent English.Multicultural sensitivity.Microsoft Office - basic computer skills.Customer/patient focused.Critical thinking skills using independent judgment in making decisions.Must have competency training completed within the first six (6) months of employment to include Pepper Spray usage.Other:Use of usual and customary equipment used to perform essential functions of the position.Work may occasionally require travel to other UPH facilities. May drive a UPH vehicle, rental, or own vehicle.* Area of Interest: Support Services;* FTE/Hours per pay period: .26;* Department: Security- SLRMC;* Shift: VARIES;* Job ID: 155929;