Security Officer - Tioga Downs : Job Details

JOB DESCRIPTION SUMMARY:Responsible for properly executing security duties on assigned shift to adequately protect the life and property of customers, associates, and the company's property.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:• Provide excellent guest service to both internal and external guests.• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.• Generates necessary written reports regarding security-related incidents involving customers, Associates and/or the facility.• Escorts and observes customers and Associates to ensure their safety and protection, identifies potential safety hazards and report same to the appropriate individual for proper resolution.• Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing same.• Acts as a Dispatcher during emergency situations, and coordinates solutions to same, informs outside agencies of any unusual or suspicious situations on property.• Operates company vehicles as directed to do so.• Maintains a working knowledge of the Company's facilities, as well as special events on property in order to advise customers and fellow Associates of same, whenever possible.• Ensures safe transportation of company moneys, assists in the opening and closing of the gaming floor.• Interacts with customers and Associates in a positive, professional manner.• Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.• Facilitates the flow of information by attending regularly scheduled departmental meetings.• Maintains a series of non-critical keys, accessing locked areas as necessary.• Accepts identification from all persons who appear to be under the legal age, to ensure compliance with state and federal gaming regulations.• May be designated as officer-in-charge to function as a supervisor for a shift.• All other duties as assigned.EDUCATION and/or EXPERIENCE:High School diploma or GED required. Must be a New York State licensed Security Guard. 5pm or 6pm until 1:30am or 2:30am 5 days per week.