Security Operations Center Operator - Securitas : Job Details

Job DescriptionAVERT Security Operations Center Operator - Now Hiring! Location: Redmond, WA Rate: $34.48/hour The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. As a Security Operations Center (SOC) Operator, you will use open-source material to find, research, and assess information that could indicate a potential concern to the client, its employees, and its interests. You will create detailed reports of incidents using internal incident management reporting systems and assist in the response to larger incidents that impact the client and develop protocols and practices to drive efficiency and to manage crises. The SOC Operator will help to continually identify, evaluate and monitor enterprise risks that could affect business activities and provide business leaders the information they need to make critical decisions. You'll collaborate with cross-functional teams to create innovative strategies and develop best in class programs that drive sustainable effectiveness. Responsibilities:

• Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems.
• Monitor designated areas through exterior and interior cameras, promptly responding to potential dangers and client concerns.
• Evaluate and assess the root cause of alarms to ensure effective response.
• Identify and investigate potential threats with minimal information/description.
• Stay vigilant for signs of protests, riots, or other civil disturbances outside or around company property.
• Maintain and update all required tracking systems.
• Maintain precise control of all assigned equipment.
• Log incident reports, investigation findings, and after-action reviews accurately in spread sheets and shift passdowns.
• Conduct CCTV audits on behalf of the client to make assessments by submitting the proper resolution tickets for all affected cameras and their alignment.
• Make emergency notifications as necessary pursuant to site Post Orders.
• Make recommendations for physical security surveys and post orders.
• Inform leadership promptly about any missing, damaged, or inoperative equipment or communication systems.
• Exhibit a customer service-oriented approach in interactions with leadership, clients, peers, and the general public.
• Respond promptly and professionally to client concerns, addressing issues and providing assurance regarding security measures.
• Maintain a positive and approachable demeanor while upholding security standards and protocols.

Basic Qualifications:

• 18 years or older.
• Must possess one or more of the following:
  • Associate's degree or higher in a related field is preferred.
  • Must have at least 2 years of one or more of the following experiences: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security.
• Intermediate to Advance computer proficiency.
• Competence with MS Office Suite and other database systems.
• Must be able to effectively and confidently disseminate information to individuals, groups, peers, clients, executives and stakeholders.
• Must be willing to sign an NDA and maintain strict confidentiality.
• Ability to remain calm and handle high-stress situations in a fast-paced environment.
• Must be able to quickly adapt and excel in dynamic situations.
• Prepare written reports of incidents in the proper format and with correct grammar and spelling.
• Demonstrated excellence in providing customer service.
• Must be reliable, dependable, and possess a strong work ethic.
• Strong verbal and written communication skills.
• Ability to work effectively in a team environment.
• Ability to multitask and discern patterns in detail.

Note: Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. What We Offer:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Sick Days - 1 hour accrued every 30 hours worked
• Paid Time Off - 1 hour accrued for every 40 hours worked
• Paid Family Leave - up to 12 weeks a year in accordance with State law
• Paid Weekly
• Employee Referral Program
• Virtual Medical Appointments With Telemedicine
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training - Free Guard Card Class!!
• Pet Daycare Discounts
• Employee Assistance Program & So Much More!

Your Exciting New Chapter Is Just A Click Away!! Apply Online Today!! Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic. EOE/M/F/Vet/Disabilities About Us Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team. About the Team Our Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.