Security Operations Supervisor - Securitas : Job Details

Job DescriptionCompany OverviewAt Securitas, we are committed to creating a safe and secure environment for our clients and their assets. Our dedication to growth, professionalism, and core values makes us a leader in security solutions. Join us in our mission to protect and serve and take your career to new heights.Position OverviewThe Security Operations Supervisor plays a pivotal role in ensuring high-quality service delivery, supporting the District Managers and Account Managers, and leading key projects to success. This role combines project coordination, staff development, and client relations with essential human resources duties to ensure a top-notch team.Why Securitas?At Securitas, growth is not just a possibility but a guarantee for team members who demonstrate dedication and drive. We're looking for leaders who are ready to make a difference and thrive in a purpose-driven culture.Compensation and Benefits:

• Salary: $51,000-$55,000, depending on experience
• Benefits: Medical, dental, vision, and life insurance
• Vacation: 10 accrued vacation days, 4 floating holidays, and 6 sick days
• Retirement Plan: 401K

Key ResponsibilitiesTeam Leadership & Supervision:

• Oversee security personnel, including guards and operators, managing schedules to ensure adequate coverage.
• Conduct regular briefings and trainings on emergency procedures, safety protocols, and incident responses.
• Supervise training, operational procedures, and ensure high standards of conduct, appearance, and performance.

Human Resources & Staff Development:

• Conduct interviews, onboarding, and coordinate training for new security personnel.
• Facilitate and oversee background checks, drug testing, and compliance with all regulatory requirements.
• Manage and maintain accurate personnel records, performance evaluations, and professional development plans.

Access Control & Facility Security:

• Oversee the implementation of access control systems to secure restricted areas.
• Regularly inspect and audit security equipment, including CCTV, alarms, and access control systems.
• Identify potential vulnerabilities and implement measures to enhance facility security.

Incident Management & Response:

• Respond to security incidents, breaches, and emergencies, coordinating swift and appropriate actions.
• Conduct initial investigations and prepare detailed reports for senior management.
• Collaborate with law enforcement and emergency responders as necessary.

Policy Compliance & Enforcement:

• Ensure all security personnel adhere to company policies and local regulations.
• Conduct regular reviews of policies and procedures to reflect best practices and mitigate emerging threats.
• Coordinate with District Manager to ensure that contract standards are maintained and met.

Communication & Reporting:

• Serve as a key liaison between security staff, senior management, and clients.
• Prepare and present reports on incidents, performance metrics, and trends to leadership.
• Communicate ongoing incidents and potential security concerns with relevant stakeholders.

Risk Assessment & Mitigation:

• Conduct regular risk assessments to identify physical security vulnerabilities.
• Lead emergency drills and safety training, developing strategies to minimize risks.
• Monitor compliance with service level agreements and performance indicators across assigned sites.

Qualifications & Experience

Education: High school diploma or equivalent; degree in Criminal Justice, Security Management, or related field preferred.

Experience: 2-4 years in physical security operations, with supervisory experience preferred.

Certifications: Security certifications (ASIS PSP or CPP) or law enforcement/military experience are advantageous.

Skills: Strong leadership, crisis management, and incident response skills.

Ready to Make an Impact?If you're passionate about operations management, committed to security, and ready to grow your career, we want to hear from you. Join Securitas, where your growth and success are celebrated.Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.If you are passionate about event management, detail-oriented, and share our commitment to safety, we invite you to apply today to become a part of the Securitas team.EOE/M/F/Vet/Disabilities#AF-SSTAEOE/M/F/Vet/DisabilitiesAbout UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.About the TeamOur Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.