Security Services Ambassador (Seasonal) - The Chicago Cubs : Job Details

GO BEYOND THE IVYOur business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.Chicago Cubs | Marquee 360 | Marquee DevelopmentEach brand stands as unique as the teams that drive them. We welcome you to learn more about us.JOB TITLE: Security Services Ambassador (Seasonal)DEPARTMENT: Event OperationsORGANIZATION: Chicago CubsREPORTS TO: Manager, Event SecurityFLSA STATUS: NonexemptBEING PART OF THE TEAMOur business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. Are you ready to be part of it?OUR STORY

• THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball's National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1916, making it the second oldest ballpark in Major League Baseball.

HOW YOU'LL CONTRIBUTEThe Chicago Cubs Security Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. They are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans while supporting the execution of a variety of unique events across the Wrigley Field campus. We are looking to welcome new Security Staff members to our teams for our 2025 events season. CLICK HERE TO LEARN MOREIf you think you have what it takes and want to be part of the team, apply today! THE DAY-TO-DAY:

• Deliver best-in-class customer service via the Cubs service brand

• Assist guests with security screening, bag checking, greeting, locating seats and answering questions about Wrigley Field

• Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training, while upholding the Wrigley Field Fan Code of Conduct

• Promote a safe and enjoyable experience,

• Identify, respond to, and report safety risks, inappropriate behavior or medical situations through functional hierarchy

• Assist in maintaining order and act as on-scene authority in situations where conflict or disorder may arise

• Use knowledge from trainings and resources available to engage fans and guests to deliver exceptional service

• Perform additional responsibilities as needed and as directed by supervisory personnel.

WHAT YOU'LL BRING:

• Demonstrated ability to create unique personal interactions

• Ability to work the minimum number of hours per season including nights, weekends and holidays throughout the year.

• Demonstrated ability to address and resolve conflict including but not limited to verbal and physical tactics

• Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, wipe down seats in sections daily, distribute promotional items, scan tickets/IDs and provide appropriate directions

• Ability to work the minimum number of events per season including days, nights, and weekends

• High school diploma or GED

• 18 years or older by Opening Day

WHAT SETS YOU APART:

• A passion for Wrigley Field and its unique history

• Demonstrated positive attitude and initiative

• Demonstrated ability to thrive in a team setting

• Ability to work under stress

• Responds well to coaching and feedback

• Prior experience in a security or guest services function

• Prior experience operating metal detection equipment

Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place beginning in February and monthly throughout the summer. Response Expectations:Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.