Security Supervisor - Little River Casino Resort : Job Details

SUMMARY: Supervise Security Department personnel activities for assigned shift to ensure maintenance of Little River Casino's Security property protection programs.Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members. MINIMUM NECESSARY QUALIFICATIONS:Education: High School diploma or GEDExperience: 2 years' experience in a lead or supervisory role 2 years' experience in casino security Must have or obtain First Aid and CPR certification within 60 days of employment Valid driver's license and be insurable on company's policy Michigan TAM certification or must obtain within 60 days of employment Experience working with a Tribally run casino and/or resort preferredA documented and verifiable combination of education and experience may be substituted for degree requirements.Age Requirement: At least 21 years of ageSKILLS AND ABILITIES: Strong computer skills with experience in word processing, databases, and spreadsheets Strong organizational, written and verbal communication skills Strong professional telephone etiquette Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery Accurate and detail-oriented Excellent problem-solving skills Maintain high confidentiality Independently manage multiple tasks in a professional manner Ability to work cooperatively with all departments Ability to manage extensive amounts of paperwork Ability to operate most office equipment (computer, fax, copier, etc.) Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses Best practices of team member selection, development, and mentoring team members to successCONDITIONS OF EMPLOYMENT:Conditions of employment with Little River Casino Resort include passing a pre-employment drug test including marijuana, a background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission, passing Resort background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period. Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.Knowledge, Competences, and Talents: Accountable - Accept responsibility and account for actions Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff's knowledge, skills, and abilities Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests Communication - Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information Detail Oriented - Ability to pay attention to the minute details of a given project or task Diversity - Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department Empathetic - Appreciates and sensitive to the feelings of others Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data Leader - Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed. Organized - Possesses the trait of being organized and follows a systematic method of performing a task PC skills - Demonstrates proficiency in PC hardware, software and applications as required Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems Problem Solving - Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up Professional Attitude - Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests Reliable - Is dependable and trustworthy Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional successESSENTIAL DUTIES AND RESPONSIBILITIES: Supervises all security activities on assigned shifts. Monitors Lithe River Casino Resort facility, property, and money handling areas to ensure the security of guests, staff, and assets of Little River Casino Resort on assigned shift. Provides enforcement to Little River Casino Resort policies, NIGA, Tribal policies, State compact and Tribal gaming regulations. Identifies and report issues regarding security to the operations of all departments within Little River Casino Resort to the Security Manager and/or Department Director. Reviews staff reports/records to document compliance with standards and policies. Provides input or recommendations for improvement or changes in programs, processes, or services; participate in other department projects as directed. Provides recommendations to the Security Manager regarding Security Department training needs. Investigates complaints/concerns from guests/team members; analyze and resolve issues in a manner which ensures compliance with Little River policies and procedures. Occasionally must physically subdue, restrain, and remove guests or team members. May serve as backup to the Security Manager. Monitors and maintains general knowledge of the alarm system and report any irregularities. Transports Little River Casino Resort staff for Reasonable Suspicion testing. Maintains working knowledge of all Little River operations, programs, events, promotions, and services. Makes and distributes Little River Casino Resort ID Badges in compliance with Little River Casino Resort Gaming Commission. Must satisfactorily complete all training assigned by the Resort. Must adhere to safety rules and regulations of Little River Casino Resort and of the department. Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members. Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations. Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis. Actively conduct department meetings, managers meetings, and staff communication meetings. Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager. Prepare any monthly, quarterly and/or annual reports and/or updates required by the position. Other duties as assigned.PHYSICAL DEMANDS: While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 20 pounds. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. Must be able to walk, sit, and/or stand for periods of up to 4 hours. WORKING ENVIRONMENT: A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. High volume direct public contact. May be required to work in extreme weather elements for long periods of time.DISCLAIMER OF EMPLOYMENT: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.ACKNOWLEDGMENT: I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.