Security Technical Support Specialist - PSEG : Job Details

Requisition : 80571

PSEG Company: PSEG Long Island

Salary Range : $ 75,000 - $ 118,700

Incentive : PIP 10%

Work Location Category : Onsite

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

Reporting to the Technical Support Supervisor, the Technical Support Specialist is responsible for providing technical support in the maintenance and upgrades to the security system at PSEGLI. The desired person will perform as an administrator in configuring and maintaining the various security systems at PSEGLI and oversee support for the systems. The individual will assist in ensuring compliance with all policies and procedures related to the operation of physical security systems.

The position is responsible for the planning and implementation of work needed to support the security system. The incumbent has SME responsibility of integrating the system(s) to function in the PSEGLI environment. The individual will assign the work of contractors to ensure contractor companies who will be installing and programing the system used, monitoring, response, and support functions. The position will provide technical support for the electronic security systems at PSEGLI. The position will also provide support for NERC compliance related tasks as well as support for the key control program at PSEGLI.

Job Responsibilities

• Implement policies and procedures related to physical security systems and processes; including conducting hardware and software audits of all supported systems to ensure compliance with established standards, policies, procedures, and requirements.

• Investigate technical issues and prepare detailed plans to rectify the root cause issues and develop mitigation plans to support continued operations. Manage and monitor remediation activities.

• Monitor the work of outside contractor personnel to assure proper handling of repairs and compliance with established policies and procedures.

• Plan, organize and present system security information to all audience levels including regulatory auditors and internal NERC compliance reviews.

• Represent Corporate Security with internal business units, management, and external agencies as needed. Also represent the department on cross functional Committees.

• Provide key control support to include the creation, issuance, and tracking of keys and lock hardware.

• Assist in maintaining key control program policies and procedures.

Job Specific Qualifications

Required

• Bachelor's degree in Business, Engineering, Computer Science, Criminal Justice, or other related field with 3 years of security systems IT support experience

• In lieu of a degree 5 years of experience installing and configuring security systems or providing security systems IT technical support

• Experience supervising personnel.

• Working knowledge of the installation, configuring, and maintenance of electronic security equipment.

• Proficiency with MS Office applications and Adobe Acrobat.

• Experience obtaining information and writing technical assessment reports.

• Experience developing and maintaining policies and procedures.

• Must demonstrate flexibility to work extended and unusual hours involving ever-changing situations and

• Demonstrated communication skills (written and verbal).

• Must possess and maintain a valid US driver's license with a safe and satisfactory driving history.

Desired

• Working knowledge of AMAG, Genetec, and/or other electronic security systems.

• Proficiency in reading detailed AutoCAD and Visio design drawings.

• IT infrastructure and networking experience.

• Database programming experience.

• Project management experience.

• Previous experience working with an Electric Utility organization.

• Experience with on call security coverage

Minimum Years of Experience

3 years of experience

Education

Bachelors

Certifications

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com ( by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-###-#### or email [email protected].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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Diversity at PSEG: Equal Opportunity Employer

PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-###-####. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.