Security - Visitor Service Officer - Seasonal Part Time - The Annenberg Foundation Trust at Sunnylands : Job Details

Job Type Part-timeDescriptionSalary Range: $20.60-22.88FLSA: HOURLY NON-EXEMPTThe Visitor Service Officer is an employee of The Annenberg Foundation Trust at Sunnylands who reports to the Director of Security and works in partnership with other Trust employees. The Visitor Service Officer will support the Trust on an as-needed basis. Scheduled hours will vary based on the needs of the Security department. The Visitor Service Officer provides security for the facility and ensures the safety of the exhibits, art objects, visitors, guests and staff. ESSENTIAL FUNCTIONS:

• Provides a welcoming experience at the Center & Gardens, Historic House and Grounds.
• Monitors all entry points of the Center & Gardens and Historic Estate to prevent unauthorized access into the facility.
• Monitors and controls visitor flow into the Center & Garden spaces at entry and exit points; reporting any issues with visitors flow to Security Manager.
• Collaborates with and supports the Director and Deputy Director of the Center and Gardens to ensure delivery of high-quality visitor experiences through outstanding customer service and identification of opportunities to strengthen visitor experiences.
• Develops a good working knowledge of the facility, the exhibits, and activities taking place within the Center & Gardens and Historic Estate.
• Provide visitors and guests with relevant information regarding tours, special events, programs and The Annenberg Foundation Trust at Sunnylands, while always maintaining a courteous and helpful attitude.
• Accurately answers visitor questions regarding topics including: general information about Annenberg history, the Historic Estate, the Center and Gardens and exhibits; utilizing information received during training.
• Assists visitors with finding their way around the Center and Gardens.
• Enforces the policies and procedures of the Center & Gardens and Historic Estate as directed by the Director of Security,
• Effectively and courteously, communicate with visitors and guests, as necessary, to ensure that exhibits and art objects are not moved or handled inappropriately risking safety and condition.
• Monitors activity in assigned areas and immediately report any discrepancies observed regarding exhibits, art objects, lighting, facility, etc.
• Provides information and monitors conduct of visitors in adherence to site rules at assigned posts.
• Exercises judgement in balancing competing demands, complex operational needs and priorities while remaining professional and providing superior, quality response.
• Monitors radio traffic and maintains radio volume to a minimum, eliminating potential disturbance to guests or other staff.
• Ability to perform life saving techniques, CPR and First Aid and the ability to utilize emergency equipment such as fire extinguishers.
• Responds to medical emergencies and provides direction for guests and staff in case of fire or other emergencies requiring evacuation and/or shelter.
• Escorts staff, guides, volunteers and guests to or from parking lots upon request.
• Responds to visitor concerns and complaints by using instruction and information received during training, reporting any concerns to Security Manager timely and efficiently.
• Provides the Director of Security with incident reports when they occur within the premises of the Center & Gardens and Historic Estate.
• Commits to visitor and guest safety as top priority.
• Commits to not leaving an assigned post until properly relieved by replacement or until approved to do so by Management.
• Ensures uniform and personal appearance is neat and professional and adhere to Trust policy.
• Available to work additional hours or work an extra shift, on occasion, due to department needs.
• Available to work weekdays, weekends, evenings and maintain flexible hours/shifts.

This position description identifies only the major functions and responsibilities of this job. It does not include all aspects of the position, or additional duties that may be assigned by management. Please note there may be a requirement to help others complete special projects and other work for the company's overall benefit.RequirementsSKILLS REQUIRED:

• Dependable, punctual and in uniform at all times while on duty. (uniforms provided)
• Ability to effectively communicate with colleagues, guests, customers and management.
• Ability to work independently with minimal supervision.
• Ability to work in a collaborative, team environment.
• Ability to balance multiple priorities effectively, be enthusiastic, self-motivated, and committed to excellence.
• Ability to demonstrate cultural sensitivity and respect for diverse perspectives and audiences.
• Must have ability to behave and respond calmly and authoritatively in emergency situations.
• Ability to respond to changing or unusual situations in a professional manner.

QUALIFICATIONS:

• High school diploma or general education (GED) is required.
• Possession of guard certificate from the State of California within 30 days of hire is required.
• Possession of CPR and First Aid certification within 30 days of hire is required.
• Possession of a valid and unencumbered California driver's license.
• General knowledge and/or experience of enforcement of fire, safety and security measures.
• Prior police officer training or senior security officer experience preferred.

PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position While performing this position's duties, the individual is regularly required to stand and walk for up to eight (8) hours per day with scheduled breaks. The individual must have the physical ability to perform life saving techniques, CPR and First Aid and the ability to utilize emergency equipment. The individual may be required to stand, walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, push or pull. The individual may be required to move or lift objects weighing up to 30 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus. While performing duties in this position, the individual will work outdoors and may be exposed to wet and/or hot conditions, moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, risk of electrical shock, sharp objects, extreme heat and/or open flame. The noise environment in the work environment is usually moderate. The individual must be able to work in a fast-paced environment. The individual must be able to operate a golf cart and motor vehicle. Salary Description $20.60 - $22.88