SEH-wellness Attendant - Sparrow Health System : Job Details

Description:Positions Location: Charlotte, MIJob DescriptionGeneral Purpose of Job:Responsible for providing exceptional customer service to MOVE members and AL!VE patrons, handling front desk operations such as membership sales, program registration and POS transactions, maintaining day-to-day operations and cleanliness of the facility.Essential Duties:This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.* Consistently exemplifies on-stage behavior.* Is responsible for creating a destination, experience-based service.* Displays a high level organization and is capable of effective and efficient multi-tasking.* Assists with the new member/clients enrollment process including conducting facility tours, marketing services and programs, and assisting with completion of required paperwork.* Assists members/guests/clients with completion of required paperwork; ensures accuracy and completeness of information.* Provides basic instruction to members/guests in safe and effective usage of cardiovascular and strength equipment.* Interacts with members/guest/clients and monitors exercise activities and usage of Wellness equipment; offers positive feedback and provides assistance regarding basic technique and posture to prevent potential injury.* Creates and maintains member charts assuring inclusion of necessary documentation; documents member activities in accordance with departmental policies.* Initiates and maintains positive relations with MOVE members/guests/clients; encourages positive lifestyle behaviors and markets AL!VE services to customers.* Assumes responsibility for cleaning and maintaining MOVE and front desk facilities and equipment; cleans/maintains equipment, restocks supplies and towels, and notifies appropriate personnel/equipment vendor of unsafe conditions and/or equipment in need of repair.* Greets members/clients by name, relays messages and anticipates needs.* Types letters, correspondence, forms, reports and other documents. Compiles and maintains departmental statistics and revenue accounts; generates related reports.* Inventory and order departmental retail items and supplies as needed.* Receives payments for services rendered, issues customer receipts, balances cash journal, secures cash drawer and safe, and prepares bank deposit.* Generates and mails invoices, renewal letters and notifications for membership and services rendered in accordance with established procedures. Refers past delinquent account issues.* Works cooperatively and maintains communication with the Finance Department and Human Resource Department to exchange information and resolve problems.* Maintains member, non-member and client account records, post charges and payments received and monitor accuracy. Works with external vendor to resolve database and related software problems.* Assumes responsibility for opening, maintaining orderly appearance and atmosphere, and closing of the facility.* Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization's policies & procedures, and compliance guidelines.* Attends staff meetings and in-service programs as required.* Adheres to the organization's policies & procedures, and compliance guidelines.* Performs other duties as assigned.Job RequirementsGeneral Requirements • None Education • High school graduate or GED Specialized Knowledge and Skills • Knowledge and demonstrated understanding of basic exercise guidelines and standards • Working knowledge of office procedures • Knowledge of regulatory standards and hospital policies, including JCAHO standards • Written and computer skills necessary to prepare required documentation • Interpersonal skills necessary to develop and maintain positive relations and rapport with Wellness Center customers. Presents self in a warm, professional and caring manner • Demonstrates professional appearance • Analytical ability to design a basic starter program for members based on new employee training • Mental ability to effectively work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and handle information of a confidential nature • Physical ability to stand/walk for prolonged periods of time, demonstrate various exercises, properly operate exercise equipment/devices, and operate required office equipment • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the jobSparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Location: Sparrow Eaton HospitalActivation Date: Friday, October 4, 2024Expiration Date: Sunday, December 1, 2024Apply Here