Senior Advisor, Patient Experience - Jackson Health System : Job Details

Summary

The Senior Advisor, Patient Experience provides leadership over clinical staff engagement and delivery of care initiatives that favorably affect the patient and consumer experience across the Jackson Health System continuum of care. The Advisor serves as an administrative and operational resource to medical staff, nursing, clinical and non-clinical managers in planning, coordinating, implementing, educating, and analyzing policies, processes, programs, data collection, and reporting in support of a positive and efficient patient and consumer experience. The Senior Advisor also administers, organizes and conducts patient and consumer experience training and education programs in concert with employee orientation, mandatory/required training, in-services, continuing education, on-the-job training, quality assessment, and patient experience and consumer improvement projects.

Responsibilities

• Directly supports the execution of the JHS strategic plan for clinical staff engagement and care delivery to improve the patient and family experience and collaboration across service lines.
• Demonstrates knowledge of curriculum development, incorporating educational theories, principles, and models based on adult learning.
• In collaboration with Clinical Education and Learning & Development, helps design programs that support departmental education needs and nursing practice, reflecting current trends in the healthcare environment specific to patient experience.
• Supports overseeing a data-driven program by collecting, tracking, and analyzing service excellence trends for optimizing service outcomes.
• Communicates system progress on service and patient experience initiatives to all relevant team members.
• Coaches system physician and nursing leadership to maximize the use of collaboration tools and programs for optimal experiences.
• Serves as a key resource to nursing, physician, and ancillary leadership to improve organizational engagement, leadership, and partnership in regards to the patient experience across the continuum of care.
• Ensures coordination of patient care is compassionate, efficient, and integrated, coordinating healthcare delivery across service lines and with external resources.
• Engages all clinical leaders by sharing patient experience data, direct feedback from nursing and other care providers, and developing mutual goals for improving the patient experience.
• Performs all other related job duties as assigned.

Experience

Generally requires 3 to 5 years of experience in a healthcare environment or other related role.

Education

Bachelor's degree in a related field such as hospital administration, nursing, social work, or social science is required. Master's degree is preferred.