Senior Analyst, Credit Customer Experience - Lowe's : Job Details

Senior Analyst, Credit Customer Experience. Your Impact:The primary purpose of Sr. Analyst, Credit Customer Experience role is to provide operational support to our stores and issuing banking partners and customers by analyzing customer transactions as well as call center interactions to identify friction points and influence improvements in the customer shopping journey, The role is critical to Lowe's because it allows the company to ensure our financial services associate and customer shopping journeys support a Lowes branded experience by being consistent, intuitive and frictionless. What you will do:Reviews and responds to customer and store escalated situations / inquiries. Works with banking partner call centers to ensure Lowes branded services is consistently applied across all customer interactions. Ensures service level agreements (SLAs) are maintained and staffing levels are adequate to address volume changes. Oversees Merchandise Dispute Process to maintain accuracy and s...Customer Experience, Senior Analyst, Customer Service, Retail Sales, Analyst, Credit