Senior Associate - Digital Product Management - American Express : Job Details

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Corporate Onboarding is one of American Express' top initiatives and a core component is crafting flawless user experiences that presents a product offering to serve a wide range of Corporate Client structures. The purpose of this team is to modernize the onboarding process globally by leading with a product mentality to develop strong capabilities that support the customer and scale the growing Corporate business.

The Onboarding Capabilities team is a fast-paced & innovative team that partners with a cross functional set of collaborators including Sales, Marketing, Risk, Product, Compliance and Tech partners across the globe to modernize the onboarding experience. This role will focus on a specific capability pillar that is at varying maturities across markets with varying offerings.

How will you make an impact in this role?

In this role, the Senior Associate Digital Product Management will support development by breaking down new features into user stories and implementing scrum ceremonies in addition to analyzing effectiveness and seeing opportunities based on a product roadmap. The role will partner closely with cross functional teams to ensure efficient prioritization and delivery of the backlog.

* Provide support for and/or lead core development projects within the Corporate Onboarding experience

* Support requirement gathering and the creation of agile user stories and acceptance criteria

* Complete scrum team planning and story prioritization of the product backlog daily

* Lead critical post-launch analysis for the team's core product releases, testing, and ongoing product performance and optimization

* Partner closely with engineering and design to continuously optimize the UI/UX of onboarding capabilities

* Partner closely with Product Managers to understand the business needs and provide ongoing updates on key work in progress

Minimum Qualifications:

* Bachelor's Degree required

* Digital product development experience

* Highly organized, detail oriented with a proven track record to handle multiple work flows

* Strong written and verbal communication skills

* Ability to work with and analyze sophisticated inputs, extracting key themes and messages to drive decisions

* Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced environment

* Strong relationship management and problem-solving skills

* Understanding of Agile principles and experience working in Scrum

Preferred Qualifications:

* Preferred 3+ years of digital product development experience

* Familiarity with basic UX/UI principles

* Level of curiosity about backend systems

* Experience in matrix organizations and cross-functional environments

* Driven, curious and diligent problem solver with a desire to learn, challenge the status quo and collaborate to make an impact

* Passionate about delivering best-in-class user experiences, working with technology, and being an active contributor to the product culture at American Express

* Experience with JIRA, Confluence, Rally, Adobe Omniture, Tableau, and Invision a strong plus

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life insurance, and disability benefits

* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

* Free and confidential counseling support through our Healthy Minds program

* Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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