Senior Billing Coordinator - MAP SSG : Job Details

Subject matter expert for the billing department and its processes. Responsible for ensuring high quality oversight and preparation of monthly invoices for an assigned group of billing partners. Ensures compliance with all applicable billing policies and guidelines and provides guidance to others in the department re: Effective inventory management, monitoring and reporting on WIP aging and escalation of inventory risk related issues to senior department management. Knowledgeable and capable of meeting complex internal/external client demands and providing high quality support and guidance on a wide array of billing/revenue related topics. Helps to review, organize, streamline and test new processes. Supports and works closely with legal staff, Finance, BD, and other internal departments, as needed. Regularly interfaces with external firm clients and vendors, and is a main point of contact for the resolution for billing related issues. Primary Responsibilities and/or Essential functions:

• Review and oversight of WIP inventory for all assigned partners, monitor aging of unbilled fees, follow-up on delayed billing and track and forecast based on expected timelines.
• Oversee/process the drafting/editing of invoices based on mark-up's/instructions, including:
  • Write-offs, in accordance with firm policies/procedures
  • Time/cost transfers; investigate appropriateness billable entries
  • Time entry narrative changes with respect to additions, corrections, deletions
• Prepare/finalize invoices adhering to all client discounts and policies/guidelines; Review WIP and proformas prior to distribution to Billing Partners to ensure accuracy.
• Track the status of bills that are electronically submitted, identify issues, and work to address rejections and issues causing delays.
• Review finalized invoices for quality, file all relevant backup documentation.
• Communicate changes in client policies to timekeepers.
• Monitor unallocated and on-account funds; Expedite application, or refund to clients
• Complete billing forecast, and other prescribed monthly reporting assignments accurately and timely,
• Respond timely and accurately to all direct billing related requests and inquiries.
• Assist in the development, testing, and documentation of new processes relating to client billing.
• Provide guidance/leadership to departmental projects/assignments as required, team-first approach to overall departmental workload and shared responsibilities.
• Any other responsibilities or special projects as required by partners, or as assigned by management.

• 4+ years billing experience in a law firm or professional services environment.
• Special Knowledge: Experience with Thomson Elite 3e Financial System a plus. Experience with e-billing hub and e-billing platforms, such as; Collaborati, Legal X, Tymetrix, Legal Exchange, Counselink, Sergenti Tracker also a plus.
• Technical Skills: Proficiency with MS Office, including advanced Excel and Word. Strong math and numeracy skills.
• Attributes: Possesses a business acumen, and is able to advise on, and make, sensible business decisions. Developing capabilities in reporting/data analysis. Demonstrated ability for critical thinking and effective problem solving. An effective communicator, serves as a point of escalation and someone who can provide guidance to more junior team members. Takes the initiative, is self-motivated, and sets a positive example.

• Bachelor's degree or equivalent education and work experience required.