Senior Business Analyst - GovServicesHub : Job Details

Brooklyn, United States | Posted on 02/18/2025

Work Hours: 35 hours per week (Monday – Friday)

Note: If the consultant works more than 35 hours per week, overtime must be requested and approved in the Agency's timekeeping system.

The State of New York is seeking an NG911 Senior Business Analyst with public safety experience and/or prior experience working with NYC government agencies. The ideal candidate will have at least 12 years of experience as a Business Analyst, with expertise in requirements management, validation, and testing for complex projects.

This role requires close coordination with agencies to develop User Acceptance Testing (UAT) scripts, manage requirements verification and traceability, and ensure test procedures comprehensively cover requirements for the NG9-1-1 program. The analyst must effectively communicate project details to stakeholders, including executive leadership, project teams, and agency representatives.

• Manage the implementation and execution of the requirements management process, including elicitation, analysis, and verification.
• Validate test cases to ensure they align with the Requirements Verification and Traceability Matrix.
• Ensure testable and verifiable requirements are met across all test phases of the NG9-1-1 program.
• Validate that test procedures correctly execute their corresponding test cases.
• Provide real-time feedback on test procedures during vendor dry-runs and test execution.
• Effectively communicate project details to clients, project teams, and executive leadership.
• Partner with agencies to develop User Acceptance Testing (UAT) scripts.

Specialty

Skill

Experience Required

Business Analysis12+ years of experience as a Business AnalystRequired

Requirements ElicitationConducting interviews, workshops, and surveys to gather business requirementsRequired

Testing & ValidationValidating and testing solutions against requirementsRequired

DocumentationWriting clear, detailed requirement documents (use cases, user stories, process flows)Required

Data AnalysisAnalyzing data to support requirements and decision-making (Excel, data analysis tools)Required

Tools & TechniquesExperience with Jira, Confluence for requirements managementRequired

Modeling ToolsCreating diagrams using tools like VisioRequired

Stakeholder ManagementDefining requirements for multi-stakeholder solutionsRequired

Public Safety KnowledgeExperience working in police, fire, EMS, or health & human services organizationsPreferred

NYC Government ExperienceKnowledge of NYC government operations and public safety agenciesPreferred

• 12+ years of experience as a Business Analyst.
• Experience working with multiple stakeholders to define requirements.
• Strong proficiency in requirements gathering, validation, testing, and documentation.
• Experience with Jira, Confluence, Excel, Visio, and other business analysis tools.
• Work Hours: 35 hours per week, Monday–Friday.
  • Mandatory unpaid meal break after 6 hours of work.
  • Overtime requires approval from the project manager.
• Work Location: Hybrid – Onsite at 2 MetroTech, Brooklyn, NY & Remote.