Senior Case Manager - Quality Assurance - City of Hampton, VA : Job Details

Salary : $52,533.00 - $57,786.00 AnnuallyLocation : Hampton, VAJob Type: Full-Time PermanentJob Number: 08448Department: SOCIAL SERVICES - ADMINOpening Date: 12/26/2024Closing Date: 12/31/2024 11:59 PM EasternFunctionFunctionThe purpose of this class is to perform advanced level professional duties and work with other professional staff members in the planning, development, and implementation of policies, procedures, and programs to improve quality assurance and appellant concerns for the agency. This class works under the general supervision of the Program Manager, independently developing work methods and sequences. Minimum Requirements

• Requires graduation from an accredited college or university with a degree in Human Services, Psychology, Social Work, or related field of study.
• A Minimum of three (3) years in human services is required and/or financial benefit programs such as TANF (Temporary Assistance for Needy Families), SNAP (Supplemental Nutrition Assistance Program), Medicaid, Child Care, Energy Assistance, or other benefit programs.
• Experience working in a team and/or customer service setting is required.
• Prior experience working with Human Service agencies and/or experience using the VACMS/MMIS computer systems.
• Experience training others, preferred.
• A combination of education and experience may be considered for this position.
• Must successfully pass a background check prior to any offer of employment or promotion.

Additional Requirements

• The incumbent may be considered essential personnel during city emergency situations, or at the direction of the City Manager or designee which may include long hours and unusual schedules.

Benefits OverviewThe following plans are available the first of the month following one full calendar month of employment:

• -Health insurance
• -Dental insurance
• -Vision insurance
• -Reimbursement accounts
• Health insurance offered through Optima Health (1-800-###-####). For more information on the provider network and pharmacies, see the The vision plan is offered through EyeMed Vision Care. For more information, see the
• Three dental plans are offered through Delta Dental (Delta Care, Delta Dental PPO, and Delta Dental PPO Plus) 1-800-###-####. For more information, see the
• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
  • Maternity Leave
  • Parental Bonding Leave
  • Care for Sick Parent Leave
  • Birthday Leave
  • Personal day (available every quarter)

The ten paid holidays each year include:

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-###-####). For more information, see the
• Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company. Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-###-####). For more information, see the
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-###-####, 1-800-###-#### or
• Direct deposit into most banks is a convenient finance feature. Savings bonds are available to the City's workforce.
• Employees are covered for Workers' Compensation where appropriate.

01 Have you graduated from an accredited college or university with a Bachelor's Degree in Human Services, Psychology, Social Work, or a related field?

• Yes
• No

02 How much experience do you have in social service delivery that includes programs such as Food Stamps, Medicaid and other financial benefits?

• No experience
• Less than a year of experience
• 1-2 years of experience
• 3 or more years of experience

03 How many years of experience do you have as a Case Manager (or equivalent experience)?

• No experience
• Less than 1 year experience
• 1-2 years of experience
• 3 or more years of experience

04 Which of the options below best describes your experience in administering TANF programs?

• No experience
• 1-2 years experience
• 3-4 years experience
• 5 or more years experience

05 I understand that I must successfully pass a background check related to this position prior to any offer of employment or promotion.

• Yes
• No

06 I understand that this position may be considered essential/emergency personnel for purposes of emergency/crisis management to include being on call or responding to emergency situations during inclement weather and/or other job-related conditions.

• Yes
• No

Required Question