SENIOR CLERK - 64006650 - STATE OF FLORIDA : Job Details

Requisition No: 842458 Agency: Department of HealthWorking Title: SENIOR CLERK - 64006650 Pay Plan: Career ServicePosition Number: 64006650 Salary: $36,000.00 to $40,000.00 Posting Closing Date: 12/10/2024 Total Compensation Estimator Tool*This is an open fulltime Career Service (CS) Senior Clerk position at the Department of Health in Lee County.*This is a Senior Clerk position which provides excellent direct customer service for the Environmental Health division.Specialize in duties for the OSTDS and/or Facility programs including but not limited to:

• Provides excellent direct Customer Service by phone, email or in person.
• Processes Applications, Revisions, Renewals, Extensions, Abandonments, Repairs, Inspection Requests, As Builts, Document Copy Requests, and Refunds.
• Prepares bills, invoices, and receipts for customers.
• Answers incoming phone calls in a professional manner.
• Sends, receives, and distributes faxes.
• Performs data entry.
• Assists clients by answering questions and directing to a subject matter expert when appropriate.
• Makes photocopies and scans.
• Files paperwork
• Saves electronic documents to file directories.
• Property tracks records using Microsoft Forms and Microsoft Lists.
• Submits Clerical Daily Log for each day worked.
• Requests utility flagging service prior to underground work commencement
• Assists with outgoing mail including Certified and Fed Ex
• Prepares correspondence.
• Monitors applications, inspections, and investigations for quality processing, updates computer records accordingly.
• Performs work related to nuisance complaints.
• Monitors and responds to individual emails and emails assigned to her in the departments shared mailbox within 48 hours.
• Emails issued permits to customers.
• Processes applications and requests submitted in paper format, by email or through online portals.

Acts as the subject matter expert for one or more of the following subjects as assigned and/or needed. Cross trains in one or more new subject each year.

• Tracking, billing, and notice processing for Specialty System Operating Permits.

• Inspection Request processing and scheduling. Prepares final inspection report at the end of the business day.
• Private Provider request and inspection result processing.
• Tracking and billing for Abandonment Permits.
• Tracking and notice processing for Nuisance Complaints.
• Tracks, provides customer service, and prepares billing for the Facility Programs including but not limited to Swimming Pools, Mobile Home Parks, Tanning, Tattooing, Biomedical Waste, Body Piercing, Food Hygiene, Group Care and Migrant Labor Camps.

Responsible for cashier duties including, but not limited to:

• Collects payments from clients.
• Ensure correct fees are charged and collected per state and county regulations.
• Issues receipts to clients
• Balances and closes cash drawer.
• Responsible for annual and monthly batch billing of all Facility programs.
• Preparing the Daily Deposit.

Performs other duties as assigned.Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of office principles, practices & procedures related to Environmental Health
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge of standard business formats & styles for letters & business forms
• Knowledge of the techniques for effectively dealing with people
• Knowledge of filing practices and ability to organize and maintain diversified filing system
• Knowledge of the techniques used for answering telephone calls in a courteous and efficient manner
• Knowledge of basic arithmetic
• Knowledge & ability to utilize problem-solving techniques
• Skill in operating a personal computer and using Microsoft Office Suite including Word, Excel, and Outlook
• Ability to maintain cash drawer, count change, write receipts, reconcile cash on hand with daily receipts
• Ability to operate general office equipment including printer, copier, adding machine
• Ability to follow office procedures & practices and read procedures
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
• Ability to establish & maintain effective working relationship with others
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier, and small hand tools, i.e.; stapler, scissors, etc.
• Ability to work with occasional loud noises or disruptions
• Ability to locate information that is listed alphabetically & numerically
• Ability to follow instructions
• Ability to review data for accuracy & completeness
• Ability to work independently or with minimal supervision

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/AOther job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural.
• This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP-50-10.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.

Working hours: (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) May be required to work additional hours as neededFlorida Department of Health Mission, Vision, and Values: Mission:To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.Vision:To be the Healthiest State in the Nation.Values:I nnovation: We search for creative solutions and manage resources wisely.C ollaboration: We use teamwork to achieve common goals & solve problems.A ccountability: We perform with integrity & respect.R esponsiveness: We achieve our mission by serving our customers & engaging our partners.E xcellence: We promote quality outcomes through learning & continuous performance improvement.Where You Will Work:Fort MyersThe Benefits of Working for the State of Florida:Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.Please be advised:Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location: