Senior Collector - Trinity Health : Job Details

Employment Type: Full timeShift: Day Shift Description: At Loyola, we know you're more than your job. We see you and all your potential. That's why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits... at Loyola, what's important to you, is important to us. Join our family. •Benefits from Day One •Daily Pay •Career Development •Tuition Reimbursement •Referral Rewards We are seeking a detail-oriented Senior Collector to join our team at Loyola University Medical Center. This role ensures accurate and timely follow-up on insurance and self-pay payments due for physician services. As the lead collector, the Senior Collector manages denied or rejected claims, prioritizes work queues, and conducts thorough follow-ups to resolve claims to a zero balance. Responsibilities:

• Resolve denied/rejected insurance claims, following payor appeal guidelines.
• Conduct timely follow-up to ensure claims are resolved.
• Document collection activities in Epic and IDX, ensuring accurate notation.
• Work to minimize write-offs, requesting them after thorough research.
• Assist manager with training and guiding collections staff, ensuring productivity and quality standards are met.
• Identify trends and issues within denials and present recommendations to management.

Additional Duties:

• Update Epic registration and rebill claims as needed.
• Coordinate with patients for benefits, self-pay arrangements, and Medicaid/charity care applications.
• Assist with cash application and resolving credit balances.
• Collaborate with teams on denial management trends and testing claim edits.
• Provide training to new collections specialists and support current staff as needed.
• Support payor team in manager's absence and stay current with billing, insurance follow-up, and registration processes.

This position requires expertise in Epic and/or IDX systems and strong organizational skills to manage multiple tasks efficiently. If you are skilled in denials management and enjoy working collaboratively to resolve insurance issues, we'd love to hear from you Shift 7:00am - 3:30am no weekend. Requirements: Minimum Education: Required: High School Diploma plus training acquired through work experience or education Preferred: Associates Degree OR equivalent training acquired via work experience or education Minimum Experience: Required: 3-5 years of previous job-related experience Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.