Senior Community Liaison, Home Health and Hospice - HarmonyCares : Job Details

Overview

HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Senior Community Liaison, Home Health and Hospcie is responsible for inbound/outbound communication and business development across all eligible business units (Medical Group, Home Health, Hospice, etc). The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The Senior Community Liaison, Home Health and Hospice will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriad of services we bring to eligible patients in their respective market.

Essential Duties and Responsibilities

• Market analysis, along with competitive landscape, in which to differentiate our HC services to external referral sources
• Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers
• Thoroughly understand eligibility and enrollment process of the HarmonyCares suite of businesses in a given market
• Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
• Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs
• Provide direction on benefit enrollment program and processes
• Obtain Voluntary Alignment Form from patients, POAs, or guardians at all times
• Answer inbound calls from patients, families, and facility staff members regarding various eligible programs
• Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
• Oversee and document outreach calls conducted and meetings scheduled with external sources
• Ensure scheduled meetings with patients and their caregivers are attended timely
• Adhere to company policies and procedures related to patient outreach calls
• Complies with PHI and HIPPA guidelines
• Maintains consistent communication with Director- Sales, Practice Managers, Hospice/HH Administrators, and local BU support staff
• Mentors established and new Community Liaisons remotely on sales techniques, reporting, and other tasks
• Travels up to one week per month to provide additional onsite assistance to Community Liaisons in both process functions and untapped business development opportunities
• Is familiar with and complies with STARK Laws as they pertain to healthcare sales
• Performs other additional duties as assigned

Qualifications

Required Knowledge, Skills and Experience

• Bachelor's Degree in Marketing, Business or a Health related
• Must maintain a valid driver's license and good driving record
• 3 or more years of health care related industry sales/marketing experience
• Excellent written and verbal communication skills
• Ability to work independently and complete multiple tasks
• Strong organizational skills
• Computer skills including but not limited to Word, Excel, Outlook, Report software
• Demonstrable success in quickly building telephonic relationships with eligible patients

Preferred Knowledge, Skills and Experience

• Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.